Subway — Restaurant in Allen

If you can avoid this Subway, I would strongly advise you to do so. Ever since the new owners took over, this Subway has gone down hill. They CONSTANTLY skimp on ingredients, they do not have a clue as to what good customer service means, nor do they know how to greet their customers. Today, I made the mistake of stopping in and ordering 2 subs. The man behind the counter, who was preparing the subs was not wearing a mask upon us entering the restaurant. He was actually preparing a to-go order, while unmasked. Hmmmm can you say health code violation? Should have turned around and left the minute I saw that. But instead I made the mistake of ordering two footlongs instead. Per usual, the turkey sub only had 6 slices of thin turkey, while the other sub that was supposed to have had bacon on it, was made without any bacon and again, a skimpy serving of meat. We actually didn’t discover the missing bacon until getting home. We made another trip back to the restaurant to get what we ordered and paid for, but that didn’t go without a fight. The man behind the counter wanted to stand there and argue whether or not the sandwich was suppose to come with bacon. I had to point to the menu behind him that had a picture of the sub for him to finally agree to add the bacon. I mean really?! If you don’t know how to prepare items that are on your menu, you have no business running a sandwich shop. Let’s get it together! It’s no wonder their foot traffic has...

Ever since they remodeled this subway it's been downhill on service. Yesterday had a worker absolutely butcher "the outlaw" sub from their "subway series". All the ingredients except for dressing are supposed to be put on before they toast it, I wasn't paying close attention and the worker toasted it before he put the onions and bell peppers so I had raw onions and bell peppers on my sandwich. It was so bad I wasn't even able to finish eating it. When my spouse went to pay for us, the man refused to accept our coupon that was in the mail, and definitely still in date. He was also rude and just clearly had no idea what was going on. We came here to give it a second shot since last time we came it was shoddy service. We will not ever be returning to this location. This happened at around 6pm on December 6th, 2022. Pic of coupon attached below, i assume they just didn't want to...

Rude and self centered people works here. We arrived at the restaurant 30 minutes after placing an order on the app but the food is still not ready even though there is no one in the restaurant. My fiancé who picked up the order came out of the store and waited in the car for a few minutes then put a mask on and went into the store again. Upon entering, the male worker made a snarky comment saying “why are you wearing a mask? I’m not sick. You think we are dirty?”Since I have autoimmune disease, me and my family have to be careful during covid. It’s a shame that the subway worker doesn’t care about others and thinks it’s his duty to correct people based on his personal beliefs and thinks everything evolves around him only. After we got home, we found out the sandwich we ordered was missing...