Dunkin' — Restaurant in Allentown

My mother just went to the inside part of the store, because she had “special instructions” for her order. Those instructions were simply that she didn’t want egg and cheese on the bagel and JUST wanted the sausage.. simple enough right? WRONG. She asked for turkey sausage on a plain bagel, and when receiving the receipt took to notice it was a sausage egg and cheese bagel. Now she conveys she wasn’t necessarily specific but assumed it was clear she just wanted sausage on a plain bagel. Instead of complaining or causing a scene she simply walked up again explaining it was an allergy reason (not a lie). Now here’s where the issue lies, instead of being compensating and trying to resolve the issue they instead claimed she didn’t ask for what she did. If my mother had Alzheimer’s i could understand her forgetting what she ordered.. but since that’s not the case she simply said it’s an allergy reason so she couldn’t have the egg and cheese. My mom is very non confrontational so asking for a change was hard enough, but then another worker chimed in saying “oh don’t argue you know the customers always right”. Coming from someone who works in the customer service industry it’s appalling to say the least i would never speak about a customer rudely in front of them, and also JUST REPEAT THE ORDER😭 it’s common knowledge if you’re not 1000% sure (which in my opinion you can’t be without confirming at least once) that the order is correct you ask to confirm. All in all a situation that could’ve been avoided with some PROPER customer service and people skills generally speaking. But instead left my mom feeling embarrassed, disrespected and crying over the lack respect and service. Unless you wanna end up adding xanax to your coffee i wouldn’t recommend...

I don't even wanna give this place a star cuz it doesn't deserve one, the place totally sucks, the food is o decusting that my own dog barks at it and the coffee is tastes burned or is ice cold, they never make a fresh pot, I live around the corner from this dump but now I drive to 15th and Tillman just for some better coffee, yous really need to look at that,close the store, retrain your employees on how a famous business should be run and how to properly cook their food so it's atleast how to really treat there customers cuz pleaanty of times I walked out of there after arguing about my nasty food, feeling very distressed and will never spend my money there ever agian, the place really needs to be tore down! That would be a big...

dear dunkin donuts my name is jonnie ojedis I'm a loyal dunkin member last night I noticed that this location was having an event and giving away free coffee coupons for a year my son and I were planning to attend the event but then he got very sick and we couldn't come he has special needs he is autistic. So I was wondering if dunkin could do anything for my son since we missed the event. Those free coffees could have been a huge help since he loves dunkin coffee. It's the location at 215 Hamilton street in Allentown pa could maybe the store see if they have any...