Mancino's Pizza & Grinders — Restaurant in Alpena

I called and during the very beginning of that call I asked them if they gave veterans a discount and the female employee said they did and I informed her that I was a veteran. So I safely assumed she would apply that discount to my order. Order arrived to my home and I asked the driver did they apply my discount and he said no. I called Mancino’s and the female person who answered the phone transferred me to another man after hearing of my complaint/concern. That person told me to wait after hearing my complaint and than he hung up on me! What an ignorant and unprofessional thing to do to a customer! He also stated that the female employee denied me ever asking for a discount. All I wanted was for my 10% off credit placed on a future order. I guess that concept was too hard for him to comprehend. His lack of professional manners coupled with his ignorant attitude/actions towards military veterans is totally unexcusable! I will never place an order there ever again. They lost more future revenue from me than what a 10% discount would have cost them. And to top it off there food did not even...

We had a $90 dollar order, for dine in. I even tiped 25% and had to send back one sandwich 3 times. Each time it was brought out to us wrong. Two other sandwiches were missing the banana peppers. While we waited the manager was apologizing to other customers for their wait and offered them cookies for their wait. Tables were dirty when we walked in and becauseof the tables being dirty none of us dared to use the restroom. It looked like they had 5 or 6 people working in the kitchen. So I'm not understanding how or why it was so complicated to make this one sandwich. After the second send back the manager should have jumped in the kitchen and made the sandwich to insure customer happiness, was literally just meat and cheese. So we made a complaint got a little bit of are money back. Got are little bit of money back asked for the sandwich to be in a to go box. Just to get home to find it was STILL MADE WRONG, looked like they picked the lettuce off but missed some of it. If these are the kinda of people Mancino's is going to have working there. Then you can already guess where...

I was recommended to come here and was very disappointed. When my husband and I ordered, the person who took our order was very polite, which was almost the extent of what was good. We ordered the family sampler, the cheesy garlic grinder was pretty good, but we got the meatball grinder, a pizza and an additional chicken parm grinder. The meatball grinder was soggy, and hardly had any sauce to go with the sliced meatballs. The chicken parm grinder also had almost no sauce and didn't taste pleasant. The pizza was super greasy and almost slimy and did not taste great. We also asked for a pizza box to go and the guy said there were styrofoam boxes, but we had a large pizza so my husband asked for a pizza box instead, the guy gave him a serious attitude and then handed him a...