Subway — Restaurant in Alton

Absolutely awful experience. Ordered online for pickup. Got there 5 minutes before predicted pickup time. It wasn't ready so I sat patiently with my three year old since they seemed pretty busy. There was three customers in there when I arrived and one walked out after about 15 minutes of me being there. The other two customers were still being helped this whole time. The one customer was basically coaching them through how to do their job; what was included on their signature sandwiches, toasting a sandwich, cooking a pizza etc. As a manager myself, it was embarrassing to watch. I still just sat their quietly and patiently until a new customer walked in at the same time as another Subway employee. The new Subway employee almost immediately started taking the new customers order. I intervened and asked that my order be made since it was supposed to be ready 25 minutes ago. One of the other employees over heard and asked me for my name. She said she couldn't find my order. Asked if it would be under a different name and I said no. She came back after looking again and asked what I ordered. I told her and she said one of the items I listed wasn't on my order. I said okay, I'll just order it now. She said she actually couldn't find my order and said I probably ordered it for a different location. I double checked my order and it was for the right location so I asked her why she said I didn't order something when she couldn't find it to begin with. She got an attitude with me and said she couldn't make me a pizza anyway since all the dough was frozen. One of the customers she has been helping for 30 minutes at this point said "just thaw it in the microwave like you did for me. She can have this one you made for me since you messed it up and forgot pepperoni". The whole experience was an absolute mess. I asked to speak to a manager, which wasn't available. I was told the manager would get a hold of me. How? Idk because all they asked me for was my name but they couldn't find my order with my contact info so. Anyway, after 35 minutes I had to reorder my food and got the pizza that was another customers and have not heard from...

On March 2nd around 2pm, I bought four subs for my family and left. As we ate, I bit into my sub that was halfway done and found a very sharp item that crunched in my mouth. I pulled it out, and it was a fake Hello Kitty fingernail. If one of my kids had eaten this, they might have choked. I brought back the nail, showed it to them, and they said it looked like a red onion. They took the item, threw it away, and then asked me if I had eaten most of the sandwich before issuing me a refund for my sandwich but not for my full order. My whole family threw everything away because we were disgusted. We will not be back to this location or others owned by the same individuals. Some major health issues need to be addressed. I'm honestly not sure how something like this could happen unless crew members are not wearing gloves when customers are around or in the back while preparing items to be...

So my fiance and I have went there 2 times within the last 3 weeks, and both times we got sick to our stomach. First time, we asked for our sandwiches toasted and their toaster was broken and it was a barely heated sandwich that was handed to us, the chicken was pink and grisley looking in areas. And earlier tonight we decided to try again, and somehow for 2 different footlongs priced at $12.59 each and 2 cookies priced 2 for 1$...our total came out over $32. When I asked for a receipt to look at my charges she was VERY rude in telling me that their receipt printer was out of paper. So not only were we overcharged, we were treated unfairly, and once again I have been puking my guts up for the last few hours. I will never again step foot into any subway you couldn't pay me to go back there again just to get treated like s* and overcharged and...