Taqueria Maya — Restaurant in Alton

I usually love this place because it’s the most authentic place I can find in town, especially because I’m Hispanic. I always bring my family when they are visiting, but unfortunately I had a bad experience with the owner. He overcharged me and instead of apologizing or correcting the mistake he said there was nothing he can do. I will definitely not be returning. I would rather drive 20 minutes away than dealing with this! At end of the day I don’t care about the money it’s the principle of the matter.

Update: He is a liar we didn’t even leave the parking lot I opened up my order to make sure everything was there my kids and husband were in the car it didn’t even took me a minute to realize my order was wrong so no sir I was never dishonest u are just a liar why would I do something like that I I’m a customer that always comes and eats even ur staff knows me that’s how much we support ur restaurant , We ordered 3 carne asada tacos, 3 Alpastro tacos and a side of rice and beans and it came out to $31.16 but then u overcharged me $6 more which wasn’t right because she did charge me for the beans and rice and u said she didn’t how I said idc about the money at all but how I said u guys just lost a costumer and I will definitely be telling my friends and family to never got...

Ordered our food online for first time coming here and was left with no food, no refund, no real explanation other than putting blame on door dash yet, door dash was the only ones who even called us after being told by the restaurant there was no food order placed for us. Yet, I was charged, it was withdrawn from my account and NOT by door dash either. It was taken from our account by taqueria maya via bank statement. I called to get any information, refund, discounted service or the very least the food I paid 50 bucks for. Well, my gf and I was left not eating dinner that night. And left with absolutely no resolution, nor direction on where and what could be done to fix this & what they can do to ensure it don’t happen again to someone else buying delivery online and on THEIR WEBSITE!! Obviously, we won’t be going back and that’s a disappointment for us as we are huge Mexican food fans.

Came here a couple weeks ago, after our first experience I have to say food was really good, service was on point. I had to post this as the glitch with our first experience was something that could happen to...

I hate writing this because they have had the best Mexican food in the St. Louis area, BUT today was my 4th takeout order in a row that was missing at least 1 order of rice and beans. My $40 worth of food was very, very soggy and the ground beef was cooked in an off-putting sauce. The cashier was unhelpful and slow. We returned, frustrated, again for the missing side orders and waited 20 minutes. PLEASE, Taqueria Maya- you all could be the one of the best restaurants in the region, but your customer service is killing you. Missing items, soggy takeout, and rude cashiers can't just be looked over because the food is usually amazing. I've been a faithful customer since the opening, but your service hasn't improved. I just can't justify ordering again until I hear of improvement. I'll miss it, but the wasted time and frustration...