Walgreens — Local services in Alton

I have never been impressed with their customer service, but over the last few months it has declined terribly. The drive thru is insane with the amount of time it takes to get through it. I had to call the insurance company to find out that they were trying to charge me $189 for a medication that should have been $12.50 out of my pocket. They have randomly submitted a med request for a more expensive thyroid medication due to the fact insurance refused to pay for it, instead of asking what I would like to do or common sense would say if it’s cheaper then obviously it shouldn’t be an issue. They have trouble keeping one of my medications stocked-not their fault- I was told the estimated arrival date was 2/8, yet I heard nothing. When questioned on 2/26 they have no idea what’s going on and randomly send me to Bethalto without calling to make sure they had it in stock, which they didn’t. They seem to be very money motivated at all cost to the point it makes me wonder if they have a commission or bonus system in place at this store? They are very little customer service minded at this location. I believe the $189 to the $12.50 is my last go around...

The pharmacy here is very sketchy. This place needs to be investigated. How the hell are you going to tell me that you're out of a medication and will have to wait for it to be delivered. Then tell us you ordered the wrong medicine. THEN say we have to wait till the next day? I had enough and switched back to Walmart, and they said Walgreens had already ran said medication through my insurance. Ummm....WHAT!? If they supposedly didn't have my medicine then how the hell did they run it through my insurance? I had to have it reversed to be able to get Walmart to fill it. Walgreens on Washington and College are sketchy. Something isn't right there. Y'all are up to something, that's for sure. Plus there have been other instances of not getting my medicine like I should because of some lame excuse or another. They are playing with people's health. That's a lawsuit...

I've been a Walgreens Pharmacy user my entire life and this store has made me choose to take my money elsewhere. The pharmacy staff are rude and talk to you like you are stupid. I originally called to update my insurance info over the phone like I have many times before and the staff refused and stated it was against their policy to take insurance info over the phone. Once I arrived to the location, the tech made me put my phone in the drive-thru window box for her to take. Coming from someone who works in healthcare that is a huge health and privacy violation as they could have looked through all my information without my consent. Then after sitting in the drive thru for 20 minutes the second time in 24 hours, they told me my medication was not ready yet..although I got a notification it was ready the day prior. This...