Dunkin' — Restaurant in Altoona

If I could give this store a negative star rating, I would. I don’t even know where to begin. The customer service was absolutely terrible.

I received coupons in the mail that don’t expire until August 31, 2025. I tried using them at this location, which is clearly listed on the coupons, but was told the promotion was over. I explained to the employees that the coupons clearly state 8/31/2025, not 7/31/2025.

The two evening shift workers told me the coupons only work in the morning—then changed their story, saying their manager told them the store doesn’t accept them at all. At this point, it felt like false advertising.

I also ordered a coffee, and it was so bad that I left it in my car overnight just to return it the next day. It tasted like liquid sugar and water—no coffee flavor whatsoever.

I called the store the next day to ask for corporate’s number since no one in-store would provide it. I asked to speak to a manager, but ended up arguing with a woman over the phone who refused to give me the information. She claimed the coupons were fake and insisted their location doesn’t accept them.

I highly do not recommend this location. Terrible customer service and a frustrating...

I stop almost every morning for coffee. Usually the service is fast and friendly. Today, I received my coffee and was told it would be a second for my sandwich. I patiently waited and watched the gentleman set down my food on their drive through counter. Unfortunately, my wait was even longer because I had to watch the young gal (long dirty blonde hair that’s always in a ponytail and always has her makeup done and eyelashes on) working the window decide it was a great time to take her phone out of her pocket and respond to a text message. Unaware that my food was set down and that I was watching, she finishing her text messages and then she finally realized my food was sitting there and snatched it off the counter and handed it to me without saying a word, not even a thank you. This is not my first encounter with this particular staff member being unfriendly but today was unprofessional during a very busy hour. I am a very loyal customer and I know this crew recognizes that. Almost all of them are super friendly but this time I was...

I’m not usually the type of person to leave reviews like this, but this was a genuinely horrible experience. First we tried to go inside only to find locked lobby doors, so we went through the drive thru, then they unlocked the doors for others. We asked to use a coupon for a rockstar energy drink, and they didn’t even know what it was! They still said they could make a variation it for us at least. Then we get to the window they acted like they had no clue what we were talking about. We had two separate orders, they completely disregarded the second. Had to reorder at the window. Received the food and drink for second, only for them to forgot the drink for the first. Then they proceeded to try and give us someone else’s order on top of already reviving ours. No apologies for the service. We remained professional through the whole 20 min ordeal, which is disappointing we weren’t met with the same attitude. Do not go here unless you want to repeat yourself 5 times and still end up with a...