Papa Johns Pizza — Restaurant in Amarillo

I ordered two large pizzas. One was standard three topping the other was half cheese only half two toppings. We recieved one pizza as ordered the other was made incorrectly. Instead of half just cheese they covered the whole pizza with one topping and half the other topping. Small mistake no.big deal, called to correct it. The manager was seriously stressed out as I was explaining my issue he started yelling about how I'm talking to fast be quiet a minute etc. Okay maybe I was I stopped and waited for him to talk. Everytime I started talking he cut me off told me he had nothing but new people and they don't know what they are doing so mistakes are going to happen. I told him I understood that and I just wanted it corrected. He sighed heavily and told me that he would correct it and get it to me. I said thank you. He then screamed at me DO NOT HANG UP ON ME! I said I wasn't going to all I said was thank you. He then huff puffed sighed and went over my order again very irritated and we disconnected. I got the correct pizza had a few slices and put the rest away. My needs at the time satisfied and chalked it up to the manger just having a bad day. The next day I heat up the remander to only to find that I'm tasting raw dough. Inspect it and it looks like half cooked correctly and the other half the top was completely raw. So I'm leaving this review. It's too late for a refund but honestly they seem under staffed over worked and when that happens quality goes down. It's too bad when it's done correctly I love papa johns but after all that no more from...

Read the reviews before you order! Don't choose to go through an awful experience with this business. Matthew, the manager is far beyond rude. He is an unprofessional and uneducated individual. What someone like him is doing working as a manager is beyond understanding. Since he is the manager he thinks he has the right to treat people like trash. He is arrogant, cynical and has no respect for customers. He makes excuses for himself for treating customers rudely. His apologies are insincere and made in a a cynical tone. He offered to give me a free pizza insinuating through his disgusting unprofessional cynical manner that I was complaining to get it for free. As if I would want a pizza made by him after his no class behavior. He tried to blame me, the customer for such behavior for trying to get him to place the order because that isn't his job. Stop going here!!! If you support this behavior you are no better than this individual. Have some decency and don't allow Matthew to continue treating customers like they are beneath him! The owner should be ashamed of himself for hiring individuals like this one. Who cares about fresh ingredients! Customers service is what matters the most. Look at the reviews owner and care! Or don't own a business. You as the owner support this behavior by allowing him to work...

Horrible customer service. Food can be ready and sitting on the warmer and they will make you wait until they're done putting labels on boxes(even though they have a few already labeled). Then, you get this kind of food. Absolutely the worst Papa John's out of the entire city. I'd go with the one on bell if they'd deliver to me.

Update: called Papa John's customer complaint line that day and filed a complaint. Store manager has yet to call me back. When she was supposed to call me back within 48 hours. Have never received the call back on any times of call the complaint about this store. The manager simply does not care about customer service or store quality.

Edit: app initially tells you what one cost is going to be but does not alert you to the charges of any additions or anything even though the deal says it's one price. So then when you do everything and take the time selecting stuff you come to find out it's going to be well above which you expected to be. Pizza Hut doesn't have this issue. Their app actually lets you know what the price increase is going to be and how much extra is going to cost. I would suggest going with Pizza Hut and leaving Papa...