Sol Agave — Restaurant in American Fork

I wanted to share some feedback regarding my recent dining experience on Tuesday, August 5th at 8:00 PM (Check #184), with a party of four. I don’t normally share feedback like this, especially since I’ve genuinely enjoyed Sol Agave in the past, but I was disappointed during this visit—particularly because I had brought friends who were experiencing the restaurant for the first time.

The overall atmosphere of the restaurant was enjoyable, and the appetizers were excellent. The food itself tasted fine, but by the time all the entrées finally arrived, most of them had gone cold. The final entrée, which came out about 25 minutes after the others, was cold upon arrival—leading me to believe it may have been prepared earlier and simply forgotten. Additionally, the tres leches cake we ordered arrived in a smooshed and unpresentable state, which was a major let down.

Service unfortunately missed the mark. Our server only checked in on us three times from arrival to paying the check, once to get drink orders, once to take our order, and once to bring our disappointing Tres Leches cake and the check. Drinks and tortillas were forgotten, and water glasses were never refilled despite being requested. Two entrées came out at the same time as our appetizer, one came after we had finished the appetizers, and the last arrived significantly later. However, I want to acknowledge that other members of the staff were incredibly helpful and attentive when we reached out to them directly by flagging them down or leaving our booth to talk to one nearby.

The restaurant was not particularly busy at the time, which made the service issues more noticeable. I didn’t catch the name of our server, but I hope this can be looked into using the check number provided. I still left a 20% tip, as the server seemed visibly overwhelmed and I understand how servers make their income as I was a server myself, but given the circumstances, it may be worth evaluating whether she’s receiving the proper training, support, or might not be in the best position for success.

Thank you for your time and attention to this feedback. I genuinely appreciate the experience and ambiance, and I hope this helps improve the guest experience moving forward by changes being made. Needless to say, I won't be bringing friends to or recommending this...

A+ Service: This was our first time eating at Sol Agave. My party of 10, ages 55-75, ate a Friday night dinner. The greeters were so very kind and accommodating to make sure we got a table as quickly as possible. The servers were very attentive and nice, for instance, one of us needed a straight-backed wooden chair and the server was quick to provide it.

Food: The presentation was pleasant to look at but that could not make up for the unpleasant flavor of our meals. The food was not what we expected from a Mexican restaurant. We felt like we were in a fusion restaurant. But fused with what, was the question. We all had the same complaints about each of our dishes concerning the unique and odd taste of the sauces and the food. We could not put our finger on which specific herb or herbs were bringing out the disagreeable flavors. Most of us did not finish our meals due to the flavors. Which was disheartening considering the prices of each plate, which were much higher than any other Mexican restaurant we usually eat at.

Atmosphere: The Decore was beautiful, and the restrooms were very clean. However, the chairs were very uncomfortable to those of us with bad backs or had had back surgery. It was impossible to get any lower-back support. I had to fold my coat into a pillow and place it in my lower back to be able sit straight up without severe pain. Another member of our party who has had major back fusion surgery had to ask for a wooden chair to be able to eat at the table. The server quickly provided one as mentioned above.

The restaurant was full, for which we were happy because we want every business to succeed.

However, the background noise from the loud music and everyone talking more loudly in order to hear one another, made it nearly impossible to carry on conversations with those at our table as well as not being able to hear the servers. I would recommend that lowering the music volume would enable the patrons to talk with quieter voices.

I realize that there is a place for Sol Agave's style and food. But none of us will...

I did not have a great experience here. When we arrived we were sat pretty quick, which was nice but we didn’t see our server for about 10 minutes. Eventually he came over and brought us waters and asked if we had been to sol agave before, we said no and he said “oh okay, well I’ll give you a minute to look at the menu”. another 10-20 minutes later he came back and asked if we wanted any drinks other then water we did… long story short, we were there for an hour before any of us had gotten food (appetizers) it was another 30-40 minutes until we got our actual food. This is what upset me most, I had asked if they had a simple plain cheese quesadilla, I know it’s simple but I personally didn’t see anything on the menu that looked or sounded good. Anyways I got my food and when I took my first bite it was disgusting, I genuinely spit it out to look at what was wrong. Again I asked for a cheese quesadilla, and he said they had something similar… I didn’t know what that meant at the time but what it meant was that the put zucchini and squash inside of the quesadilla, personally I’ve never seen this before and had I of been given details on what the “similarities/ differences” were between a normal cheese quesadilla and their quesadilla I would have asked to modify it to how I like it. But I didn’t say anything out of respect. Little did I know my total bill for 2 people came out to $120 I was shocked to find out that the quesadilla that I did not take more then one bite out of was $33 my wife’s food was also around $33 our drinks were about $11 each and an appetizer was anywhere from $15-$18. I was fuming at this point, our server was great and super nice to everyone at our table so we still left a good tip, but I will never be returning here again. BUYERS BEWARE! If you’re not into super gourmet Spanish food do not eat here the price is not worth it to test and see if you like it. Also plan on sitting around for 2ish hours here just in case you have plans this is very much a sit down and stay a...