Jade III — Restaurant in Amesbury

We have always liked this place, but our last two experiences were not good. If you call in and the person taking your order is using the computer that doesn't store phone numbers, it takes quite a while for that person to enter all your info before they take your order. We ordered the Gai Poo lo mein for two and we got Moo Goo Gai Pan, not enough for dinner for two. When we called the restaurant, we got a giggling "Sorry. At least I didn't charge you for the more expensive meal." We chalked it up to a one time bad experience. Last night we called in an order that included 3 combos and several apps. Our order arrived missing one of the combos. When I called the restaurant, I was offered a "credit" for the combo. I explained that we had a hungry person who still wanted the meal now, I clearly irritated the person who answered the phone. Now, I understand Saturday nights are busy and they have other orders to deliver, but, in both cases, it was the attitude with which my problem was handled. As the drivers will tell them, we're pretty easy going and we appreciate the delivery service, so we're decent tippers. Next time we're looking for Chinese, despite the food being good, we may look elsewhere. Why order from a place if they can't get the order right and are annoyed if you want what...

I wouldn't go here again and I wouldn't recommend this place to a friend.

I placed a large order of chicken chow mein, pork friend rice, egg roll, general tso's chicken, and chicken lo mein, so I got to experience a variety of different dishes. They were very hit and miss, but mostly bad. The general tso's chicken and the egg roll were both pretty good, 7/10, but the rest was absolutely bland and disappointing. It wasn't burnt or under cooked or anything, but the ingredients were cheap and it was very under seasoned, which is the biggest offense a restaurant can make for me. 2/10.

Pros: Large portion sizes, quick delivery, reasonable prices Cons: Incredibly bland, hit and miss, low...

Called in order for delivery721pm. 830 pm called them to ask how much longer. Same girl that took order said it was out for delivery. 901 called back to ask if driver was lost and if he had a phone. She said I needed to talk to her supervisor. He try’s to tell me I never called in the order. I must call another jade resturaunt and insisted I never placed order with them. I explained to him I have there number programmed into my phone and I was hitting redial. I told him we generally have food two to three time a month. Most ordered over 100$. Plus we tip the driver 10$. No more. Redicoulous customer service Food has been going down hilll and restaurant is getting scummy looking. ...