KFC — Restaurant in Amherst

Given the current rate of food inflation I have been more selective of when and where I go for dining-out or take-out. Yesterday after being on the road for two hours, my daughter and I were talking about dinner. I was tired after a long day of work and a long drive. We both remember that it had been a while since we had KFC, so we settled on it. We googled the nearest location to our home and I placed an order online but the website would not process my payment, it kept freezing and sending me back to the main menu. I tried 3 different cards but the same thing kept happening. Eventually we went to the Amherst Street location and went in . I wanted to see if they could help me fix the issue or if not just order from their local menu.

As we entered there was an older gentleman already in line. There was no one at the register. There were two people behind the front shelves but no one would come to help us. I assume they had no register privileges so I kept waiting. 5 minutes in and I approach the register next to the older gentleman and I ask for help by saying hello twice. No response from the visible kids behind the shelves. It appears they were on their phones or something. The elder gentleman was getting agitated, he told me he had driven a while to get KFC and had been inline for 10 minutes and was getting ready upset at the lack of customer service. Finally a man came by, looked at us, didn't say anything,, mumbled some unintelligible, words, went to the back outside of view, and came back a minute later to take our orders. The older gentleman in front of me shared his frustration, but the worker was dismissive in his mannerism, voice of tone, and complete disregard for what the older gentleman was expressing. The older gentleman ask if there was no manager at which point the employee proudly and dismissively proclaimed that he was the manager. I was amazed by the lack of customer skills, and professionalism. The situation escalated quickly. The older gentleman became visibly agitated, loud , and quite frankly intimidating. I just wanted to order and leave since y kid was sitting there and I was a bit concerned about the situation becoming violent. the kitchen crew did not help by all coming out with phones in hand recording and and loudly threatening to call the police. All of a sudden they did see us the customers. There was another manager there but she said it was her day off ...poor thing she was dragged into a situation that should have never happened in the first place.

The bottom line is that the customers service was non-existent. The older gentleman, while having legitimate reasons for his grievances, chose the wrong approach to resolve it. Yelling, screaming, using foul language, and physically intimidating others will never yield a good outcome in this context. The manager on duty is such a disappointment. He could have acknowledged the older gentleman's grievances, take full and sincere responsibility for the lack of service and waiting time (he did say that they only had 3 people scheduled to work. However the place seemed dead empty). Instead he was dismissive, prepotent, defensive and eventually combative.

I walked out with my kid without ordering. Never again I will go to another KFC. 3 years ago I had an unpleasant experience at Chipotle's. I decided then that I would never ever go to another Chipotle's and I never have. Such corporations pay so little for the hard work their employees do that it's hard for them to attract good talent; employees with a sense of urgency, commitment, and self-respect. I helped my kid process what she witnessed and hopefully she learned valuable lessons from the...

I've been waiting now 20 minutes... I knew that this place has always been historically and epically slow. But at this point, I've finished off everything new on the internet, and wanted to begin to document my torments in this kfc/taco Bell purgatory. Fortunately or not, as I type this out painstakingly on my phone, I realize that I have all the time in the world before my order is finished. Nevermind the fact that all components of my order, the chicken tenders, the potato wedges, and biscuits, are all clearly visible in my line of sight. Today, I chose to go to the restaurant portion rather than the drive through. Previous attempts at the drive through left me wishing, praying that it was more than a single lane with no escape. You had no choice but to order after missing your newborn child's wedding day while in the queue. Trapped. The restaurant area is generally nice by fast food standards. However the patrons all have senses of forelorn disappointment, as most of them are waiting for food. 35 minutes in. The great Charlie debacle has played itself out, as two patrons with the name Charlie almost came to blows after fighting over their names being called 15 minutes ago, both parties having waited an eternity for their food. The second Charlie just left with his bounty in a huff... He had ordered over half an hour ago. While the orders are being taken within the store, the count ever increasing.

Ohh, 40 minutes in, my order is ready.

Edited to add: Got my order home, they for...

Placed an order online on 09/24/22 for pick up for around 5:15pm. When I got there to pick up doors were locked so I had to use drive up. I ordered the 8 PC. CHICKEN + 8 TENDERS FILL UP which comes with 8 pieces of our freshly prepared World Famous Chicken, 8 Extra Crispy™ Tenders, a Large order of our Secret Recipe Fries, Large Mashed Potato & Gravy, Large Cole Slaw, and Four Biscuits. When I got home I realized they only gave me 6 pieces of chicken , a small single size potatoes and gravy and a small single size Cole slaw. No tenders or French fries or biscuits. It took so long for the order to be ready that by the time I received my order it was 5:55 pm for an order that should have been ready at 5:15 pm so I wanted to be sure that I could get the rest of my order before going back to the restaurant I called them and some one answered and hung up so I tried to call them back and I received a busy signal. I tried to call for over and hour. I did not go back to the restaurant cause I had other things to do. I decided to write this review . Do not use this KFC CAUSE THEY WILL RIP YOU OFF AND IF YOU DO MAKE SURE YOU CHECK YOUR ORDER OPEN EVERY BOX AND BUCKET COUNT THE NUMBER OF PEICES OF CHICKEN. YOU HAVE CAUSE WE CAN NO LONGER TRUST RESTAURANT TO GIVE US WHAT WE ORDERED. I will never use any KFC i think i will only use Popeyes...