KFC — Restaurant in Anaheim

I went to order food for workers at a fireworks stand. No one even addressed anyone standing at the counters. Finally, someone pointed out a kiosk two different people in line including myself went to the two kiosks to order. It did not print out a receipt for me so I asked one of the workers who said she would get me one. 15 minutes went by and my order wasn't up, 20 minutes went by and my order wasn't up.... I went to the counter and they said they were busy but I had noticed that all kinds of food was going through the drive-thru window but nothing was coming to customers in the store. When I placed the order and asked for my receipt, I had asked if plates and utensils were available and was told yes to let them know that I got my food. And my food finally came almost a half hour. After ordering I asked about it and was told we don't have plates or forks.. REALLY????? I asked what they serve their food on to people that eat and suddenly they were able to come up with utensil packets and these little paper trays that we could use as plates. I had bought a 16-piece chicken meal and asked for so many plates and utensils. They had only given me a few plates so when I asked for more I was told there were no more. Again, REALLY??? I once again asked for a copy of the receipt and they told me I got it. When I ordered on the kiosk. I pointed to the person who told me she would print one out for me and told them that I never got a receipt. When the lady acknowledged that she had told me she would get me one it took about 3 to 4 minutes and she was finally able to come up with a receipt for me. I have never had an experience like that at any other KFC and I will certainly NEVER go back to that location or recommend it to anyone! I went at about 3:00 in the afternoon so there was no lunch rush or...

I am writing to express my extreme disappointment with the service I received on July 28th.

I came in to order popcorn chicken, and at no point did the associate inform me that popcorn chicken was no longer on the menu. Instead, she took my order without confirming it or repeating it back to me. I later discovered that I had been given two chicken pot pies—an item I did not ask for.

After driving all the way home and realizing the error, I had to return to the restaurant, which was incredibly frustrating. When I explained the issue, the manager on duty, Araceli, was extremely rude and unprofessional. She insisted that the associate had repeated the order twice and even claimed I was given a receipt—neither of which was true. Rather than apologizing or correcting the issue, she made false accusations and refused to offer a refund or any resolution.

I found her behavior completely unacceptable. Mistakes happen, but how they are handled makes all the difference. In this case, I was treated disrespectfully and left without a proper resolution after being given the wrong order.

I hope this feedback is taken seriously and that steps are taken to address both the customer service training of the staff and the conduct of...

I was shocked by the quality and taste, especially since I’ve tried the same food in the Middle East, specifically in Dubai, Kuwait, Egypt, Saudi Arabia, and Bahrain. I thought the original would be better here, but the surprising truth is that the quality in the Middle East is far superior. The comparison makes you feel like it's not even the same brand. Firstly, the seasoning and spices in the Middle East are much better. I usually don’t enjoy eating the skin, but there the seasoning and crispy texture make you truly enjoy it and even crave more. Here, the chicken has a noticeable off-taste, along with an overpowering smell of oil. The coleslaw salad was dry and felt like it was just chopped cabbage without any additives. The service here wasn’t good; the tables weren’t clean and still had food remnants on them. The price is relatively high compared to the quality. They really need to review everything because the competition is strong, and customers have already started switching to other fried chicken...