Pizza Hut — Restaurant in Anaheim

THE DELIVERY DRIVER SHOWS UP TO MY FIVE STAR HOTEL AND CALLS ME ON THR PHONE AS HE IS LEAVING WITH MY $100 ORDER STILL IN HIS CAR STATING "I KNOCKED ON DOOR , PERO NO JUAN ANSWERED DOOR. I BE BACK IN TEN MINUTOS BECAUSE MORE DELIVERY. " I TOLD HIM READ THE NOTE I WROTE THAT I WOULD BE AT THE POOL...! HE COMES BACK TEN MINUTES LATER AND CALLS MY PHONE ONCE MORE TELLING ME , "IM HERE. BUT U COME TO THE PARKING LOT AND GET IT ." WELL, AFTER SAYING SOME MANTRA DOWN THE FIVE FLIGHTS OF STAIRS TO REMAIN AS CALM AS POSSIBLE SO I DIDNT SHOVE THE PIZZA UP HIS FAT, LAZY, FIFTH POINT OF CONTACT-- I AM EVEN MORE AMAZED BY THIS FREAK SHOW WHEN HE OPENS THE PASSANGER DOOR TO HIS VEHICLE AND BEER CANS COMMENCE TO RAIN FROM HIS CAR AND STRIKE THE GROUND LIKE STRAIGHT OUT OF A Mothers.Against.Drunk.Driving COMMERCIAL ON SUPER BOWL SUNDAY. OH THERES EVEN MORE TO THIS SPECTACLE! AFTER WAITING 15 MINUTES ON HOLD WITH HIS NIGHT MANAGER , I ADVISE HER OF THE CHAIN OF EVENTS THAT OCCURRED INCLUDING THE FACT THAT ALL OF MY FOOD WAS SMASHED IN THE BOXES AND HOW NONE OF IT EVEN RESEMBLED PIZZA , NEITHER THE COOKIES OR BROWNIES WERE RECOGNIZABLE EITHER! THE GIRL THEN TELLS ME " SIR I CAN OFFER YOU MAYBE A $20 OFF YOUR NEXT ORDER IF YOU WOULD LIKE? Holy cow! I have no idea what their owner does in the side to stay open , but something is absolutely screwy about this pArticular pizza hut ! There is no way they are doing legit business and staying open with this level of disrespect...

I went to the Pizza Hut I had to get a ride because I don't have a car right now. I had two friends in the car I ordered two pizzas and waited for them when they were done there was only one pizza so I had to go out and asked my friends to wait another 15-20 minutes for the second pizza when I went in to get the second pizza it was the wrong Pizza the one they made cost me $4 more than the other one. It was a meat lovers Pizza and I ordered a large pizza with two toppings. The manager was acting as cashier now at least and he told me did I want to wait while they make the correct Pizza now mind you we waited in the car for the pizza for over 45 minutes I told him why don't you just give me the meat lovers Pizza at the other price the difference was $4. I figured this was there since they messed it up twice. Man refused and insisted that I wait another 15-20 minutes for the correct Pizza or get a refund. I was very annoyed since the first pizza was gone now cuz we ate it while we were waiting so I went home with no pizza and we ended up sharing one in the car. The man was anything but understanding or nice at all in fact he was extremely rude and condescending I'm a 66-year-old woman and I don't like asking my friends for a ride much less waiting 45 minutes for a pizza...

This review is solely based on customer service. We left Disneyland early so we can get home since we live 2 hrs away. I called to place an order and have record of it on the phone (telephone matches the number they gave me) and 4 witnesses as I had them on speaker (spoke with a male) Said my order would be ready in 20 min. Got there in less than 20 so waited in my car. 15-20 min went by got off my car and was told that there wasn’t an order under the name or telephone I gave them. Had to wait another 20 min. They did not seem apologetic and I was told that I prob called a different Pizza Hut! Even though I showed them their number on my recent calls and the minutes i was on the call with them. Order was done I asked for chili flakes and plates they wanted to charge us!! U mess up the order, u couldn’t give us 99¢ chili flakes for YOUR screw up! “Sorry we can’t give them to u” i wasn’t asking for a free pizza. Do better with training your staff if u don’t know how to enter an order then don’t answer the phone!! This pizza stop was an...