OTTO — Restaurant in Andover

I am a delivery driver for Grubhub. I accepted an order for Otto and when i arrived i was told the order would be ready in 25 minutes. I waited in my car for about 30 minutes and went back inside to check the status when they told me it would be another 30-45 minutes until the order was done. I continued waiting and began talking to some of the other delivery drivers who were also waiting, when they told me that they had been waiting upwards of an hour and a half and two hours for their orders. After waiting another 40 minutes or so for my order, a different employee came up and told me that my order had not been started yet and didnt give any timeframe of how long it would take to be complete. Unfortunately I had to call the customer to cancel their order because by the time i had finished waiting it was 8pm. I understand that the restaurant was busy, however the employees lied to me about my order's status multiple times. There was no resolution to the inconvenience of this severely delayed order to myself or...

Ah, Otto—the pizzeria that clearly believes in “less is more,” at least when it comes to cheese. We placed a take-away order for two pizzas, excited for a cozy night at our friend’s place. The first pizza, a Margherita with extra goat cheese, arrived with what can only be described as an “insulting amount” of cheese. As you can clearly see in the photo we posted, it was less a pizza and more a minimalist art project where the goat cheese played an expert game of hide-and-seek.

The second pizza, sporting a different set of add-ons, managed to redeem itself slightly by boasting a better topping density. It was the one redeeming character in an otherwise forgettable show. To be fair, the quality of the pizzas was average at best—nothing exceptional, just routine toppings and flavors that barely stirred any excitement.

Two stars for decent service and the occasional attempt at culinary balance, but Otto, if you’re going to offer take-away, please don’t treat our taste buds like an...

This review has been written on a Monday. Not a weekend night.

Pizza is good. Delivery is unreliable. Ordered 3 small pizzas for $60 after tip. I live a mile away, but couldn’t do pick up as I was the only parent at home and didn’t have transportation.

Y’all, it took an hour and 30 minutes. I called them at the hour and ten minute mark to ask where it was (I promise I was nice). I was told it was just assigned to a driver and would be here “soon”. They assured me it would be hot.

They thought they hung up and I heard the girl who answered the phone and some guys voice talking about my order, how it’s been sitting there and how it needed to go out right away. Lots of lols.

My order arrived twenty min later.

Cold.

C’mawn...