Taco Bell — Restaurant in Ankeny

This location needs to get it together. Tried eating here in drive for breakfast twice in one morning after their posted hours. At 7am there was a car in front of me and they drive off. I figured they didn't want anything or forgot their card, Etc. only to find that when I got to the window I was not greeted either. I waited for a few minutes, left and came back at 7:15 and still no one there, breakfast menu not up, four cars in the lot... So I called the store and spoke with a manager who told me that they were having some technical difficulties and that's why they weren't open yet. I have previously worked in the customer service/food industry for 10years of my life and I understand sometimes things happen, but I feel like this could have handled it a lot better. At least post a sign at the drive speaker and front door stating "sorry for the inconvenience, we will be open at :_ this morning due to technical difficulties" or at least apologize on the phone, offer some type of apology and explanation.. But none was given, just some excuse. It's a new store, so I think some outside, extra training and help is needed here after reading some of these other reviews. I have never tried TB Breakfast before , and after today, I can say I...

I've given this Taco Bell location (Ankeny Blvd) 5 chances now and will not be going back (which is a shame since I live just 2 blocks away). The employees are ok but seem generally unhappy to be working there and make no attempt to be friendly (with the exception of one male employee who helped me at the drive thru window today named Ty- he was very friendly). What is worse is the food, the food quality at this location is absolutely terrible! I have tried a different item all 5 times that I've gone here and they were all awful; 3 of the 5 times the food was stale, cold or way past its hold time and the other 2 times it was burnt or missing ingredients (like the sauce that usually accompanies the quesadillas). I don't look for this location to do good business in the future if they continue to provide such...

Well this bell is usually amazing but lack of staffing has got them just failing to care. 17min for a box 4 roll ups and a Gordita the box was wrong and they made me wait another 10min in the drive through to remake it wrong again all while giving me adtuituide. I tried to be polite but the treatment was just poor. I got one hot item and it was again made wrong all in all ended up tossing the meal. Please just care about what you do. When I make a mistake at work someone can get hurt or die. Treat your job as practice for your career allergies are no joke anyways I know covid and understaffing is hitting everyone so thanks for trying and for that 2 stars. This bell is usually a solid 4 to 5 stars but this last trip was...