Believe the bad reviews about customer treatment at the Zola restaurants! My mom died and my family and I planned an event to celebrate her life. Since we used to take her to Café Zola on Mother’s Day, I called Zola Bistro to see if they could cater the event. I spoke to Savannah on the phone and she told me they were available for catering on our date and would be happy to cater the event, and she even elaborated to say Zola catering is unique because they customize the catering experience to the customer and make sure the customer is completely satisfied with every aspect of the catering experience. She told me all I had to do was send her an email and she would get back to me right away. 16 days, 3 emails, and probably 50 ignored phone calls later, she sends me a quick email saying she’s not going to cater the event. She offered no explanation, and even worse, no apology for her complete lack of respect by ignoring my attempts to contact her and waiting 16 days to tell me no, and furthermore doing it through an email rather than a phone call. Now, 2 weeks before the event, we have 100 family and friends coming to town from all over the country to share memories of my mom and they will have nothing to eat because of Savannah’s childish, unprofessional, and cowardly behavior. All other caterers are now booked because of the loosening of Covid restrictions on gatherings this month. Savannah has no business working in the hospitality industry. She even went so far as to play games like getting the hostesses who answer the phone to ask me for my name AFTER putting me on hold, so she could tell them to tell me she’s not there. I’m a paying customer, not one of her ex-boyfriends, but she still thought it would be fun to treat me like one. She also doesn’t even show up to work at the restaurant till late afternoon every day. If my job was that easy, I certainly wouldn’t have a problem treating others with respect. I’ve never been treated so poorly, especially by a supposedly high-end and reputable Ann Arbor restaurant. Since I grew up in Ann Arbor I have lots of family and friends living there, but none of us will set foot in Café Zola or Zola Bistro again due to their employees’ unbelievably insolent behavior. There are tons of other restaurants in Ann Arbor - you will have a better experience at literally any one of them!