Jack's Family Restaurant — Restaurant in Anniston

I went through the drive-through as I do every morning around the same time in previous times the reviews I would’ve rated would’ve been excellent but unfortunately for the past couple of times.

“(03-01-2024) morning shift. If I knew names, I will place the names in this review so that whomever is the general and regional manager or owner of this restaurant can correct the issues and problems with the staff and communication as well the preparing of the food, making sure food is hot and served correctly”…

I have had trouble with my food being correct as well being hot, not to mention the young lady who takes the order in in the morning, always seem to be in a rush. I’m a very respectful, polite person and if I ask for my order to be a particular certain way, I expect that especially if I’m asking with respect and if I’m being detailed, but when you’re being rushed, something is bound to be wrong or there will be discrepancies. I went to order the sample breakfast with the grits, bacon, egg, biscuit and gravy and they gave me some grits That was extremely cold. Had no butter in them then when I went back, I said ma’am, may I please have some grits that are hot with butter in them like I ordered, she went to the back they poured butter on the grits. Grits were still cold. Then they act as if I was a problem, because I asked very respectfully and very nicely, I said ma’am I’m asking nicely and respectfully I want hot food. I just paid for this food. Then as I started to the manager If I was serving you, I would make sure I give you what you asked if I could there is nothing wrong with me asking for hot food and to be treated with respect , the lady that was taking the money started shaking her head as if I was a problem and like I told her ma’am I come here every morning and I asked very respectfully and very nicely and if it’s wrong I’m going to say that but I’m going to do it with respect I would’ve gave them a zero, and hopefully before a guest shopper come to rate this restaurant they really need to fix the attitudes as well as make sure the food is prepared correctly. Had I been a guest secret shopper I would have demanded management as well Some of the staff members to be written up , next time, learn how to treat all people with dignity and respect, especially if they’re giving you dignity and...

This is one of my favorite fast food places to eat at I love Big Jack's and french fries. The salt seasoning that they use on their french fries is legendary if you've never had Jack's fries with their seasoning salt it is an absolute must in life, also if you're looking for a great milkshake this is the spot I cannot suggest more that you go here and try the chocolate or the strawberry milkshake they are made with Blue Bell ice cream and there is nothing quite like it, probably in the top three best milkshakes I've ever had from all over the world can be gotten at Jack's if you get someone that knows how to make a milkshake correctly. The strawberry Blue Bell ice cream milkshake is a little piece of heaven on Earth. Jack's is an all-around great place to eat especially this one because they have a team there that is second to none these are really nice folks and they definitely know how to cook, I know there's at least three different grandmothers there so listen when I tell you this is a step up from your...

Lovona is amazing. I came in later in the evening and wanted to redeem some points for a free milkshake. When I came in, she was singing “Unchained Melody” to herself beautifully. Her coworkers were busy but having a joyful conversation with her, saying encouraging things to each other. She asked how I wanted my shake—so I told her that thicker is better because I was going to share it in different bowls with my kids when I got home. So she volunteered to separate the shake into small cups so I wouldn’t have to worry about it. Super friendly lady with swagger for doing what she does. She deserves some big love from everybody for her enthusiasm,...