McDonald's — Restaurant in Anniston

Always the absolute rudest employees working there. There’s one employee there that when I hear her voice over the intercom I know I’m not gonna have my food silently handed out the window or be given an attitude for no reason. She’s a delight and I wish I knew her name but I also haven’t seen her in months, unfortunately.

Last night we ordered the medium McDonaldLand shake on the app and arrived to be sharply told they don’t have the shake and the machines go down at midnight. I asked what our other options were and when she mentioned frappe I said cool, I’ll take a large caramel frappe. She laughed at me and said that I ordered a medium milkshake so I’m getting a medium frappe? I said the price is decently close to the same and she said “ohohoh MA’AM”, closed the window on me, and brought me out a medium frappe. I was charged 4.29 for a mcdonaldland milkshake, a large frappe would be 4.59, and a medium frappe would be 4.19. Girl was rude and acted like 30 cents was going to break McDonald’s bank instead of try to make things right for the customer and allowed the customer a 10 cent loss. Thats right, being rude over CENTS. I've often said I’d never return to this location if I didn’t work nearby because most of the employees don’t care to be polite to customers despite having chosen a customer service job. Hopefully I can get off work more regularly in time to go to the Arby’s when I need something to tide me over...

Everything about this visit today was amazing. From the amount of time in the drive through to the friendliness of BOTH the cashiers. First window was kind and ASKED of I wanted the receipt (doesn’t happen) and the second cashier was amazing too. She confirmed my order, affirmed that she put the straw in the bag (also doesnt happen) and told me to have a great day. This is old school customer service and I am for it! It is 2025 and most people think that you don’t have to be courteous when dealing with the public. I unfortunately didn’t get their names but it was between 10:30-11:00 am today. Read into that management. Find out who those women were and congratulate them on a job well done. They were amazing. I didn’t want to be weird by saying (being nice isn’t normal in fast food) but IT ISNT! Thank you. You have a great work ethic and because of you two I will not stop eating fast food. No diet for me. You were awesome and your kindness...

I recently went to the downtown Anniston location. I ordered a chicken nugget combo meal in the drive thru. When I got to the window to pay the woman said my total was $27 and some change. I was shocked and explained she must have another order confused as mine. Noway did nuggets cost that! The clerk was rude claiming that I must be playing a trick on her and she didn't appreciate it. I explained that I just had a nugget meal. She said that since I was playing games with her I was gonna have to go back around and reorder, IF HER MANAGER COULD DELETE THE ORDER. Even after all that I went back around and reordered. The nuggets that I received were so hard, there was no way I could eat them. I have always had a good experience with McDonald's. So please despite this review now that this isn't the normal customer...