Dunkin' — Restaurant in Ansonia

If anyone in charge at this Dunkin location on Pershing Drive in Ansonia Ct. take note: Sept 2nd at 6:20 pm tried to use the drive thru and we couldn’t tell if it was open or not. We sat at the order kiosk and waited… and waited , we asked if anyone was there, we shouted out a number of times with no response. My wife honked the horn and nothing. No cars behind us or, as far as we could see, no one ahead of us so we thought we had to go inside and we started to drive around and we see there is a car at the pick up window. So my wife pulls up to the window next and is immediately confronted by the order taker who tells her she has to drive back around and tell him her order thru the mic or he won’t accept it. HUH?? There was still no one behind us or, at least he wasn’t taking any orders while he began lecturing my wife about proper procedure crying there was only one other employee. Ok it’s a holiday Labor Day so maybe he’s unhappy he had to work which we can all understand but I took offense at the way he was speaking to my wife AND his repeatedly calling her “my dear” so asked him if he was so incredibly busy that he didn’t have any time to speak when we got to the order kiosk. His reply was repeating the only one other person excuse. Remember there is no one else in line and we noted on the way out that there was ONE car in the front lot. After a number of times trying to reason with this guy he continues to call my wife “my dear” and putting his head down on the counter in exaggerated frustration. Ok, I shouted some but he seemed determined to make us go back around like he was trying to teach us a lesson. “ If you had said one word, made ANY indication that you were actually aware that we were waiting we would have continued to wait but you couldn’t take time to speak?!?” I continued with: “Call her my dear…” at which point he turned his back on us “… one more time!” He finally asked what she would like. She told him one light & sweet and the number of sugars and cream ’shots’ which he could have made a dozen of by now. We left, she took a sip and said it was horrible and not ‘light & sweet’ leading us to believe this coffee pourer intentionally made it wrong. Good job coffee pouring guy you lost a daily customer who HAD BEEN going to this location for 35-40 YEARS. That’s one, sometimes multiple trips a day, times 364 days a year times (at least) 35 Years is….🧐.. wow, a whole lot of money. Well the next closest Dunkin is only 3-4 minutes away and who can tell how many coffees and how much money will go in that Dunkin’s register from now on. Give yourself a pat on the back for that, I’m sure if they care that your employer will be glad to hear what you accomplished today*. Hey Dunkin team on rt 34 in Derby we are on the way. 🙂😎

*Your Former 35 year custom is so upset by the lecturing AND she does not like people she does not know referring to her with terms of endearment like ‘my dear’ nor do I that she has decided to contact corporate offices to voice her concerns and bring everything in this review to their attention. Oh, look it’s a Starbucks, less than a...

Never going back to Dunkin ever again! 1- They are always out of donuts. 3 times I have ordered, they always say they either don't have any or they give you something you never ask for. 2- When you do the mobile order online, there is no indication if they are out of something. I ordered almond milk with my coffee but they were out. So when you go to the store the ladies that work there, they don't give something to compensate the extra $1 you spend on it and they don't know if I have any milk allergies, so they did nothing about it. $1 makes a difference in today's economy. 3- They have horrible customer service. The ladies there are really rude. When you just want to have a normal not rude complaint of something (like the what I mentioned earlier with the donut and coffee), they proceed to be snarky rather than show they care about their customers. Especially to my parents who just want to buy coffee and you show no care in the world and get their orders wrong???? Y'all need better listening skills too. I am sorry but if you keep doing this, you will lose customers. You already lost us. I worked in retail, customer service is always important and it makes...

The drive through line extends into the road often and blocks the parking lot from being used for in store pick up. The DD mobile app doesn't update when they close the in-store pick up, so don't expect your in-store mobile order to go well when that happens as they won't refund you if you can't wait 15 minutes in a drive through line. The manager yelled at me for requesting a refund when in‐store pick up was closed. Instead, she met me at the front door and said I need to be more considerate of their staffing needs and I can't be ordering on the app when they close the in- store portion down. How would i know any of this?! The fact that a manager yelled at me in front of other customers is disgusting. I suggest you avoid this location & give your money to people who treat customers...