Don Carbon — Restaurant in Anthony

UPDATED:

Sadly the owner never reached back out to me after sending her two well thought emails about my experiences.

I came back again and I am absolutely Disgusted at the amount of incompetence and lack of customer service at this place.

I won’t be coming back, this was my favorite place to eat and I’m very saddened that no one seems to care. ——————-

Whenever I review a business I like to look at 4 things:

1. Food
2. Mood
3. Consistency
4. Service

Don Carbón absolutely knocks it out of the park on 3 of these things.

1. Food: Their food is amazing. I'd give it 6 stars if I could. I have yet to have a bad thing on the menu and the chicken and charro beans are one of my absolute favorite, go to meals. The value for your dollar is definitely there. 5 stars.

2. Mood: The restaurants have been so well thought out that you can tell they were professionally designed and attention was given to detail. Each of the restaurants is unique and yet they all still have the same, great vibe. The bathrooms are always clean and it the entire restaurant always has high health department scores. 5 stars.

3. Consistency: Every single time I go, I know what I'm going to get. The food is on point, it maintains a very high standard. 5 stars.

4. Service: This is their absolute worst attribute. How could you have such a near perfect restaurant that has amazing food, great design and consistently puts out great food and then throw it all away by NOT TRAINING YOUR EMPLOYEES TO TAKE CARE OF THE CUSTOMER?? It's terrible. It's bad. If you look at the majority of negative reviews, it's because the service is horrible.

I've lived in El Paso my entire life so I understand that some employees are not going to have great English, but this seems to be the rule versus the exception at just about every location. Not speaking great English doesn't make you bad, but it's tiring for a lot of customers (as the reviews state time and time again) -- For having so many locations located near IH-10 it's just irresponsible to have people who don't have strong bilingual skills answering the phone or serving customers.

In addition, it's like the employees want to not help you. I order from Don Carbón at least once a week and the other day I didn't get 1 of my 12 pieces of chicken in my box. TOO BAD. The sign says, "after you leave, we can't do anything about wrong orders". What kind of place puts the onus on the customer to count TWELVE PIECES OF CHICKEN while picking up food from the drive-thru?? Come on people. I call to mention it and get a "so sorry, we'll make sure it doesn't happen again". I literally spend thousands of dollars a year with this place and getting a "too bad, you should've double checked" is infuriating.

Same with asking for a receipt for a Togo order over the phone. I have to mention "can I please get a receipt" every single time, which the reply is "oh we always do that". Yet when I don't mention it, I don't get a receipt. It's almost comical because it happens every. single. time.

Lastly - expediting orders. They have a drive-thru which is virtually worthless unless it's empty and you've called in your order. An average order of chicken takes between 10-15 minutes to fill and instead of moving customers up to different spots to wait, they just have someone sitting a the window for 10 minutes. It's such an easy solution yet no one seems to care.

Will I come back?? ABSOLUTELY.

The food is stellar. The cost is great for feeding the family and employees. It's healthy. It's El Paso.

Check this place out, but just know the staff is mostly rude and mostly...

If you like chicken Asado with a secret ingredient then you're going to love Don carbon they're chicken it's delicious you can order for as many people you want you can dine in or take out with a side of beans beans rancheros you can order the tortillas are square we can go to church then after church you can order for the family and you don't have to cook it's already cooked there they cook it for you you can come to the house and have some great chicken Asado and it's just great wet chilling with beans and rice and tortillas it's over the top 100% delicious and that many locations this is better than many of its competitors many of them have been at this chicken business before don't Carbone came but don't Carbone it's way better than them I am not naming who is the competitors but let me tell you once you go to Don carbon you're not going to go back to the other ones competitors and this is an invitation again for everyone for all possible people and for all the tourists tourists once you get off that plane get your rental car or your Uber and tell him to take you to Don carbon to get an order of chicken either to eat there or to go you can eat it at the hotel with some tortillas rice beans thank you very much and I really know that you're going to enjoy it I have been eating don't carbon for the past 2 years and it has not disappointed me and it will not disappointed you there is locations on the east side on the west side near Cielo Vista near the airport where all the hotels are...

Today was my first time trying the food here, and this is how it went.

First, let me say this isn't a normal type mextec restaurant. There are no regular beans, no tacos, or burritos.

So I ordered the fajitas mixed with the beans they do have, and the rice with grilled onions and cheese and corn tortilla.

The meats were horribly dry and had a strange taste. The rice is dry and bland. The beans, well, I didn't even try cause it looked revolting.

So i put together a tortilla with the meats grilled onions rice and cheese and got the first bite down though it was like eating flavored chalk and then a second bite but the third bite I spit out I couldn't agree with the taste not even a bit.

Here's where the problems started. I paid 19.19 for this food and hated it, so I returned everything. At first, they were not willing to refund my money cause they said since I touched the food, it's not their responsibility anymore well f..k that big time. There is no clear signage saying all sales or purchases are final, and I'm not throwing 20 bucks away for horrible food I didn't eat. So I persisted and after the employee had a long talk on the phone with the manager or whoever they said we'll give you the refund but only this time and I said that's fine there won't be a next time cause I won't ever eat this food again. Through this entire thing, I maintained a respectful low town and was...