Dunkin' — Restaurant in Antioch

I see all the poor comments. That is a serious failure. My turn - This has happened several times, now. We use the mobile app to submit the order and drive over. It's a 5-6 minute drive. My 3 drinks were not ready. I waited as the attendant served the 3 walk-in customers. When she finished, I asked about my order. She said she had not realized it had printed. She started it, but another person came in; she took his order, filled it, and then continued with mine (why?). It took 22 minutes from time of mobile order to completion. Several weeks ago, it took more than 30 minutes (same thing - cleared the lobby of customers and then started my order). This time, I asked why it took so long. She said they don't always see the printed orders. If that is what happened today and previously (or maybe they ignored it to catch up with the walk-ins), then the mobile solution is poor (and any advertisement to save time by ordering ahead is misleading). Also, the younger generation music was very loud, and the lobby's side...

I was employed there for about 2 hours until one of there customers come in and get a strawberry refresher as I’m walking to put the to go order where it belongs he proceeds to throw the cup on me and my employee splashing surrounding customers my whole face mask was actually stained with a raspberry refresher not completely sure about the other employee or customers surrounding but the district manager was blatantly disrespectful to me as I proceeded to use manners and say Sorry this is not my fault ma’am I’m sorry Incredibly unacceptable working and public environment Harassed on the first two hours of my first employed shift also no sure if that customer is still allowed in there because he was a “everyday customer “ the district manager stated yet I’m a minor with 2 hours on the job and she is worried about the customer who made the actions and what’s gonna be taken...

It would be really great if people who are not using "Curbside Pickup" STOP parking in the spot reserved for "Curbside Pickup". I placed an order for curbside pickup, when I got to the store, there was someone parked in the reserved spot. So following the instructions on the app "If a curbside spot is not available, park in any parking spot and put your hazards on. Someone will bring your order out to you". Well needless to say I sat in my car for 20-25min before finally going in the store. The associates didn't even bother look for my car or bring out my order, they just put it in the pick up location.

So I ask again, if you are not using curbside pickup. DO NOT PARK IN THE RESERVED SPOT FOR CURBSIDE...