KFC — Restaurant in Antioch

I recently decided to go to the KFC location and I wanted to get food for the family at my household. They wanted me to get a 16 piece meal with half being bone-in chicken and half being tenders. A fairly simple request I thought. I even went with a coupon one of my family members requested me to use that specifically said you can pick half and half. It starts out fine. The guy at the drive thru understands I want a 16 piece, he understands I wanted original recipe, he even understood each side I asked for. But for some reason, he couldn't possibly figure how to make a order half bone-in and half tenders. I could audibly hear him hissing out of nervousness and asking someone else for help who I could tell was far more qualified than the guy I was dealing with. After far too much double checking and having to pull forward guessing if the order is right because there is no digital monitor to see what they entered, I receive the food and something feels off. I pull into a parking spot and learn they gave me an additional 8 piece meal with randomly chosen sides that I did not want. And I was even charged for it. While completely in shock, I entered the restaurant to get things fixed. They refunded the 8 piece and kept the extra food which they should've let me keep, in my opinion. They gave me the coupon back and gave the discount anyways even though at this point, I didn't want to try this ever again. The same idiot from the drive thru (who I could tell is not someone who is intelligent enough to be working a job period), sorted out the food first in front of me then in the back when corrected. I get home and to my surprise, the chicken is all bone-in with no tenders. My night was completely ruined due to this one guys incompetence because I personally do not like bone-in chicken and only was left with the sides to eat from. I do not wish to ever be a customer of any KFC restaurant ever again. Especially since this is not the first instance of me being charged for food I never got at this exact location. KFC has completely lost...

As a frequent Door Dash driver in Antioch, I've visited countless restaurants, but none compare to the disappointing customer service experience at this KFC location. Without fail, every time I arrive, the food is never ready. Despite standing at the counter, pacing back and forth, and even sitting down to wait for my order, I'm met with silence from the staff. Not once have I been acknowledged or informed about the wait time. It's disheartening to spend a minimum of 5 to 10 minutes waiting without any interaction from KFC employees. The lack of basic courtesy is astounding. Even when my order is finally ready, the interaction is minimal, reduced to a two-word question: 'Door Dash?' This level of service is unacceptable. Unless you enjoy having your time wasted, I strongly advise avoiding this KFC location. I sincerely hope that the management takes note of these concerns and makes significant improvements to their customer service. I eagerly await the day when I can update this review with a...

Last time I came here, there was a very nice young man that told me about a deal they don’t have on their menu. It was a 9pc with two sides, for a great price. The food and service was good. Today I come here and Richard said there was no such deal and said there was another one, which came out to $41. He even said he didn’t know why that was a deal but it is. So instead we changed it to a lower price one since it was only for 3 people. That came out to the exact same price, for that we could have gotten the extra pieces but he left it as is. We dined in and there were no plates and no honey. Dining area was dirty and they were not at all busy.

Food must have been sitting there for a while cause it was not at all fresh. Pop was flat and warm.

So tired of crappy service, especially when you’re paying the at much for food. Won’t be coming back here. Find another job Richard if you don’t like the one you have and maybe dress a little more presentable (cleaner). Very...