Subway — Restaurant in Antioch

Wow.. 15 minutes waiting in the drive-thru... rec'd a footlong instead of a 6 inch, then the young man says "I know we made a 12 inch instead of 6 inch but I only charged you for a 6 inch." Well no they didn't.. was so frustrated didn't pay attention to total when I paid... I then said that I was overcharged for the sandwich and he says I now have to come in so the manager can get me the refund.. Now I have been there so long I say forget it and take the hit.... just give me my salad.. Then there's the salad.. which I was still waiting on.. guess takes way longer to make than the sandwich.. not realizing when I ordered that you have to specify "lettuce" when ordering, I literally got a salad of "toppings" with no lettuce. My mistake, but really? She came to the window to ask me if I wanted my chicken on the salad "heated or not" but didn't mention the missing base of lettuce.. So I left with half a bowl of veggies w/o lettuce for myself, and my boss got a footlong instead of a 6 inch. After I dropped my bosses lunch off, I went back (inside) to correct issue at store. OMG, they were so slow, only 4-5 customers but moving like molasses. I basically jumped line (since they were so slow making peoples food) and asked for a handful of lettuce thrown in my bowl lol.. and napkins??? Not available.. you have to ask for napkins which are stashed behind glass, but yet the croutons are out for everyone to enjoy. ...

I had placed an order on the SUBWAY® mobile app, which I do all the time and selected use current location so it would route my order to the correct location after I placed the order. I went to the subway in McHenry to pick it up where they told me they had no order so I quickly checked the app again and realized it was for this location in Antioch. I called seeing as though I had already paid for it and let them know what happened and I wasn’t able to get to that location being it’s 30 minutes away. I asked if they could transfer the order to the McHenry location. I was basically told “oh well, not our problem” and they would not be transferring the order or refunding my money. I’m extremely disappointed being as this is place I frequent a lot. Unfortunately, I will not...

I’ve been a loyal customer at this Subway location for years and usually leave quite satisfied, but my recent visit was a big disappointment. I ordered my usual Bacon Chicken Ranch sub, but it felt like I got a completely different sandwich this time around. There was barely any chicken on the sub—just a few pieces hidden under the lettuce. Instead of the hearty, flavorful sub I’m used to, it felt more like I was eating a salad on some Italian herb bread.

I’ve always appreciated the quality at this location, so I’m not sure what changed this time. Hopefully, this was just a one-off, but I left feeling really let down by how skimpy the ingredients were. If this keeps up, I might have to reconsider coming back. Very disappointed...