Marco's Pizza — Restaurant in Apex

It's okay pizza for the cost. As far as the big pizza chain stores go, Marcos is better than the other big players: Papa Johns, Dominos, Pizza Hut. We've had their pizza many times and the crust is consistent in every order (see below for details). Their pizza is bland if ordering just a cheese pizza. I do like the flavor of their pepperoni. But without the pepperoni to add the flavor, I find their sauce quite bland. Dominos has a better sauce if you don't like bland sauces. They use canned mushrooms, not fresh. IMHO, that's one of the indicators of the quality of toppings a pizzeria offers. But given this is a low cost pizza provider, it's probably expected.

Marcos offers flavored crusts. Again, we've ordered here a lot. My wife jokes about how she can never taste the flavor on the crust. In our most recent order she requested triple garlic crust. But we couldn't taste any garlic in the crust. We don't think they bother to add the flavor to the crust.

My one complaint is they don't spread the cheese out wide enough on the crust. So while the diameter of a pizza may be 14" (for example), the diameter of where the cheese is spread is closer to 11", giving this very wide crust around the perimeter. If you have kids that don't eat their pizza crust, it really is a waste of food. It's as if the pizzas are a size smaller than what we ordered. The crust is probably the lowest cost ingredient to make the pizza. So maybe they're just...

I rater high on food because it was good. I only wish the wings were event split with flats and drums. I received 7 drums and 3 flats. I actually prefer flats but would have been satisfied with an even split.

I rated good on service because the young man I interacted with was polite and provided the minimal service anyone would expect.

I rated very low on the atmosphere. The young men working st the time I arrived seem to be teens and were socializing as if they were on a friendly outing instead of work. One began a conversation regarding his coworker racial preference which was HIGHLY INNAPROPRIATE, especially when the race of the customer that was present was the exact race of the coworkers he eluded to not wanting to work with. This was HIGHLY offensive and inappropriate. He was a white teenage boy and I am a 40 year old black female. I could have easily out him in his place and hopefully would have realized the offense in what he was communicating. I would urge others working with him who does not share his race be careful and avoid relationships in and outside of work with this person. One of his coworkers who was part of the conversation looked at me in embarrassment as he said these things.

Given some of the interactions and conversations, one of the boys seemed to be in an authoritative position but did not stop the offensive conversation.

This was my first time as a...

We will take a break from Marcos while they hopefully get their act together.

Likes:

We really like the menu selections and the food is tasty, especially the pizza Fast delivery Easy to use website

Dislikes: For the second time in a row the order was wrong in multiple ways. Last time I called them and they sent out replacements. This time I am writing this review. Details:

The website gives lots of options to customize salads and sandwiches but they are not being carefully followed in the store. Things wrong on this order: both subs we ordered did not have the right ingredients. I’m both cases they didn’t do the standard ingredients nor the requested changes, they did something very sloppy in the middle. The chicken club sub didn’t even have its standard bacon Things wrong on the previous order: a salad had the wrong toppings and a sub sandwich was missing.

In both cases I doubled checked against the email confirm and the receipt that came with the food to make sure I had entered the order correctly (benefit of the doubt and all that- don’t want to give a bad review if I’m in the wrong). In both cases, Marcos was responsible for the...