Subway — Restaurant in Apex

Worst Subway I've ever been to. All I wanted was a #4 Italian footlong. The girl making the sandwich asked me "what kind of meat?", I said "just make it like it says up there" (pointing at the menu board). So she asks me the same question again...so I said "turn around and look at the menu, #4 Italian, make it like says up there". Then she says "what cheese do you want?". Seriously. So I repeat a third time "Just make what it says on menu" and all I got was blank stare. Finally I just said "Provolone" as this was getting nowhere fast. Then came the vegetables...she gave out banana peppers and olives like there was a global shortage. Had to ask for more 3 times...because each time she put on 2 peppers and 4 olives as if she was instructed to count them out individually. Then when she rang up my sandwich, it was $12.69...but the price on the menu board was $11.99 (both before tax prices). She couldn't figure out how to change the price on the register so I just took my incorrect change and left, I wasn't about to waste any more time arguing over 70 cents. And now for the best part, when I got home, I discovered she didn't put any vinaigrette dressing on it either so I just grabbed a bottle of Italian dressing from my fridge and made due. Manager and owner should be embarrassed running a restaurant in such a poor manner and their staff needs some serious training in both knowing the menu itself and how to actually do their jobs. I know it's a fast food sub restaurant, but seriously, they didn't even get the...

A general decline in this location’s quality and service from my last several visits (started going to it happily right after it opened many moons ago. It used to be great) has become a worse problem that means it is on my “never again” list now (thankfully, there are way better sub shops nearby, e.g. Beaver Creek and even the adjacent grocery stores).

My final order of a few days ago was for 3 sandwiches, 1 of which was supposed to be a meal. There were significant problems with all three sandwiches- for example, the “gooey with cheese chicken bacon ranch melt” had virtually no cheese and was not gooey mainly because it was room temperature when served; the meatball marinara had a couple of meatballs. There were minor red stains on the bread where one assumes any noticeable amount of actual marinara would otherwise be, and it was also pretty much room temp. All “requests/comments” in the order app were ignored. I tried calling the store repeatedly and even left a voice message but received no callback. Created a customer service ticket at Subway corporate; they appear to have passed it on to the franchisee who sent an email saying in essence “we have addressed this issue with the staff.” Great. No (even partial) refund, no credit, no desire to make things right or acknowledge the screwup.

Never again here. The long decline has reached the...

Rude Rude Rude- Owner/ Manager was very rude after I paid for my Subs. Owner was nasty when I put a coupon on the counter for the order. He perceived that as being rude to him…that I placed it on the counter instead of handing it to him. So what did he do? He slammed my receipt down on the counter and yelled at me. He barely put any veggies on the Subs either… so cheap. Also, hear from other reviews that their roaches running around his nasty store. I think the real reason he was upset was because he doesn’t like all promotions that corporate sends out. Anyways, message sent loud and clear…avoid this Subway. The only reason I gave them a chance after so many years was because of their new menu items I wanted to try… But this is not the Subway of old. Their prices are jacked up and on par with premium sandwich shops but they still have the same below average quality of ingredients. Stick to Jersey Mike’s or better yet Make your own sub at home for a dollar or 2.. I would also try Publix and Harris Teeter if you want quality at a...