Taco Bell — Restaurant in Apple Valley

The worse CUSTOMER service EVER!!!!!! I went to this place after work around 4pm with my 2 teens. I had my son doing the ordering for all of us. The guys at the register was basically showing that he hates his job according to his attitude. This guy asked my son for his name to put in the order. My son told him his name and this guy paused like he didn't understand, then my son trying to help out started spelling his first name for this guy and the guy RUDELY interrupted my son and with attitude said "I know how to spell your name " looking at him like my son was an idiot. My son has a disability and I saw him putting his head down for how poorly this cashier African American guy at Taco bell in Apple Valley MN make him feel. I approached and said to this gentleman "not Everyone knows how to spell his name" and he rolled his eyes to me showing how bothered he was because I was talking to him. I proceeded to say that he was being rude and he looked at me and said "huh" I repeated myself and he said again "huh" making a face like I stink. I told him that he has No customer service skills at all and he responded " don't I?" In a sarcastic way. I replied saying that it was no need for him to treat us like that, and he made a baby face and said " oooh I'm soooorryyyy " etc..... When we moved to wait for our food, an older guy from the kitchen asked him what happened and cowardly he responded I don't know, they started going off on me I will never go back to that place again, I live in Apple Valley but I rather drive farther to another location before I expose my kid to this kind a people. And cuddles to the smart manager that let this person be the face of this place "greeting their customers "...

I have been going to this Taco Bell location for 20+ years and have seen the service slowly deteriorate the last year. Yes, it is Taco Bell and a fast food restaurant (emphasize on fast) so I don't expect a gourmet meal and superior service for $5. Maybe a thank you and a half smile or polite conversation - you get none of that here. When you combine the poor customer service with the notoriously long wait times experienced over the last few year at this location, it makes the experience almost unbearable. The food they serve is typical Taco Bell food, so only you will know if that is a good or bad thing for you. Just expect to wait forever to get the food - forever plus a minute if going through the drive thru. For example, I waited over 20 minutes in the drive thru tonight and finally had to bail on my order as they were going to make me late for work - there were still three cars ahead of me after waiting over 20 minutes. Also, I order my Mountain Dew with no ice and they have failed to get that correct numerous times over the last year. It's too bad because for years this location gave me fast, courteous service and fresh Taco Bell food. You could even get to know the employees here by name because they would have a conversation with you - not anymore, those days...

Horrible service. I went inside since the drive-thru was really full and ordered using one of the kiosks. I ordered the Grande Nachos Box with shredded chicken which includes a drink. When I heard my name being called, I went to grab my order and noticed that they didn't give me a cup for my drink. Since the employees were busy with other orders, I decided to wait until one of the employees comes to the front to give another customer their order. I told an employee that my order came with a drink and I didn't get a cup. He gave me a rude stare and sighed rudely saying "You need to ask to get it." Um, actually I DON'T need to ask for it because my order clearly states that it included with a drink. Another thing is that another employee was making burritos and she placed them on the metal table WITHOUT the parchment paper. She literally put them there, grabbed parchment paper, and wrapped them. I find that as a health hazard because we don't know what's been on those metal tables and they could have chemicals on them since they would have to disinfect the table. Worst...