Fazoli's — Restaurant in Appleton

I had a fettuccine Alfredo, and they put our whole table under an allergy alert, I am deadly allergic to all fish and seafood. But when we got our food I found noodles that were not fettucine. And some weird white thing that I thought was fish, because it tasted like, and had the texture. Still have no idea what it really was. When me mother went to tell the people at the front about it they said that it would be fine because, I quote, "the noodles are boiled. So the allergy will be boiled away." That is so freaking wrong!! You can boil away an allergy. The particles of the food that it came in contact with will still be there no matter what. And then the girl, don't know any names or they would be named, can to the table a little while later and started to talk about her grandma that has diabetes and saying, "I know how it is, because my grandma who has diabetes, needs to have a insulin needle". The hell does diabetes has to do with an allergy!! So needless to say if you have any sort of allergy, DO NOT GO HERE!!! They will cross-contaminate your food and then say that it is "fine" even when you could die and they don't care that even an ambulance couldn't help. So don't ever eat here if you...

The three stars is for the wings, because Fazolis has amazing wings! Their service, however, is horrible and the employees need retraining. My family and I went through drive thru for a quick dinner. Kiddo wanted spaghetti. We ordered and were told there would be a six minute wait for the wings. No big deal at all. We paid and parked. Over 20 minutes went by and we still didn't have our food. There was only one car behind us in drive thru when we got parked. We ended up calling the store who admitted they forgot about us. They had gotten other wing orders and gave our order out on accident. We were told a new order, plus a few extra, were coming out shortly. We waited another 10 minutes for someone to come to the car with our food. The irony of it all was our order wasn't even correct. The service was overall terrible. Save the headache and go to the other Fazolis location. Way better service. We should have but opted to the location closer to home. It was not...

Usually when the menu states unlimited breadsticks that’s what you get but not last night. Once our food was delivered the waitress asked if there was anything else we wanted and we said more breadsticks and 45 minutes later and she still hadn’t come back. Fazolis used to have self serve unlimited breadsticks...they took that away, then had an employee walk around with a basket of breadsticks...took that away, and now they give you a total of 6 breadsticks and that’s considered unlimited. There was one gentleman that was courteous and had great customer service then his shift was over and it was all downhill from there. There was also no, “Hey are you doing? Or Goodbye have a nice evening.” What happened to customer service lately? I work at a daycare and make it a point to say hi and bye to each...