Taco Bell — Restaurant in Appomattox

Tried to order something through drive thru. It was pretty early so I decided to wave down an employee on the inside to find out if they were open. He stared at me blankly and and slowly and creepily grinned and gave a thumbs up twice. I proceeded to make my order. The associate said welcome to tacobell etc. I placed my order and the microphone went silent. I kept saying hello and was ignored. I pulled up to the window and nobody was there. I drove around and it was evident they were laughing. I pulled up to the mic again and the same thing happened, they greeted me but nothing after I placed my order. At this moment I asked an employee that was entering to verify if they were open (based on the times posted, they were). The employee later returned and said they did not hear me pull up to the pic. I thanked her and left. Meanwhile they play, they lose a customer. Hire folks that know the appropriate time...

I had a minor issue with a special order on a previous visit. Jason Bibee, the General Manager of the site, responded personally by email and promised he would make it right.

I returned for lunch, again placing a special order. The drive-thru was busy, and there were three customers ahead of me inside. They appeared understaffed. My special order was handled in correct sequence. It was PERFECT--not just correct, but with TV ad-quality visuals from careful yet speedy preparation--and I was out the door less than five minutes after I'd walked in. As an aside, the dining area, the visible kitchen, and the grounds outside were spotless.

AMAZING!!!

But foremost, kudos to Mr. Bibee. He motivated his team to make things right for everybody, and he succeeded. Well done--it was my best fast food visit at any restaurant for...

Stood up at the counter waiting to order for more than 5 mins. My husband and I were the only customers in there mind you. The manager stood at the register counting the draw. Never once did he say be with you soon, or hang on just a moment. My husband used the ordering kiosk located in the front of the store. As we stood there and waiting a gentleman from the back came up and asked if we had been helped. My husband explained to him that we order from the kiosk because no one helped us. He then asked if we needed cups in which case we did. I had to move out of the way from the drink machine when asked by the gentleman so he could fill the tea. And finally, all the tables were covered in food. Not a pleasant experience...