El Pollo Loco — Restaurant in Arcadia

I ordered from the El Pollo Loco app for curbside service. When I got home, I noticed the churros that I ordered was missing. I looked on my receipt to verify if I was charged and the charge for the churros was on the receipt for $2.29 (not including sales tax). I called the store during business hours to notify them of my missing item as soon as I verified my valid claim, but there was no answer. I made 3 more attempts and each time it went to a voice mail that was full. Everything else was good including how fast they brought out my order to my car.

Update: 5-Star revision After notifying Hector Santillana, the manager of the El Pollo Loco at this location, he said that he would leave a note with the employees to give me the churros that were missing from my order that I had complained about. When returning about a month later, I gave the employee my name and told her that Hector Santillana left a note to give me the churros that I didn't get. She checked in the office and confirmed of such a note, so I got a double order of churros. Thank you for correcting a...

This would be my 2nd time going. The food was good. Clean & fast service. The only complaint I have was the cook is very rude. He got mad because the 1st time I ordered only 8 tostadas shells by themselves. Witch I've done plenty of times at other El Pollo Locos. Purchase price was $1 only. But, he told the lady up front oh no, don't give it. She mumbled something, so he in up charging me $3.00 because he wanted me to order more stuff. The 2nd time i went he must've remembered me because he was giving dirty looks. Not professional at all!! Only reason y I would go here is because it's very close to...

A++++

It actually had been years since I've visited this particular location. It was so familiar as I made my entry and ordered. Empliyees were pleasant and I could clearly see a manager making his rounds and doing his management stuff.

Whatever he was doing worked. Orders were taken and delivered quick. Mines took only a few minutes and was made proper and delicious.

So this is what I was missing all this time. Delicious Pollo Loco food delivered timely and courteously. And lastly, the place is clean and well maintained. So I can safely say that you can eat here...