Starbucks — Restaurant in Argyle

Do yourself a favor and go to Dutch bros across the street, where the staff are actually nice. If I could give this place zero stars I would. Worst customer service I've ever seen at any Starbucks. Consistently rude in the various times I’ve went, but it’s the most convenient location for my commute. Today was the last straw. As someone in the top 5% of Starbucks customers and has been going to various Starbucks for 15 years. This is the worst one. I waited in a 20 minute line and finally got my turn to order, just to have no one answer when I spoke or take my order. I assumed the speaker was down and continue to the window. They then told me I would have to get back at the end of the line and wait till someone spoke through it. Someone clearly wasn't doing their job and now I wasted 20 plus minutes in line for nothing. Horrific customer service by the staff here and will not be returning to this location and will be going to Dutch bros from now on and they can have my $2,500 a year spending on...

Make sure if you place a mobile order to go up and ask for it when you get there. They don't have them sitting out for you to pick up. I sat waiting for 10 minutes after I got there before noticing that it had already been completed and was sitting behind the counter the whole time. Starbucks, if you're going to have that policy make sure your customers know instead of assuming. When everyone is standing around waiting for their food order and nothing is in front of the mobile pick up sign, we guess that they're still working on ours and everyone's order. If we cannot see that the order is complete then we don't know that it's waiting for us. I get that it's a pandemic, but post a sign, have a queue....something to let us know normal process...

I never leave anything negative, but there is always a first time for everything. When I first walked in no one said hi. They all did everything other then be kind and welcoming. When I asked where everything was they pointed. No one was calling names for coffee or anything. It was a mess. When I asked for a bag and a case to hold my drinks no one replied. I was standing there nicely waiting to ask them again. When it was my turn to talk and I asked ,hey pointed at something at the end and then gave me a look. If the pick up spot was working right there would not be 20 drinks and everyone food sitting there with everyone in the building confused....