Brendalay Grill — Restaurant in Arlington

This place is beautiful. Inside and outside atmosphere is amazing and a great place to bring friends and family. The food was tasty and the drinks were decent. The only problem we had was with the lack of professionalism from our waitress and management. Attached are screenshots of the situation that happened when we went to this establishment and then a random review from either an employee or friend that was directed towards our negative experience. I’m not sure if this place is a cult or not but the fact that a company would remove negative posts on Facebook and then bash the customers right after is completely unethical. This whole situation could’ve been prevented if management had a better approach towards it and heard our side of the story instead of going off of lying staff members. We enjoy going out on a daily bases and shouldn’t be made fun of for doing so over a mistake by negligent staff members. Everyone has the right to express their opinions and we did so without being disruptive to other customers. The only thing we did that may have upset the staff was not leave a tip for the waitress that lied on us and didn’t instruct us on the changes to the drink menu or what was available in bottles and cans. Tips are based on how service is provided and if you’re relying solely on that, then management needs to train their staff better. This is probably the result of the poorly written 5 star review, that I took a screenshot of, that was posted shortly after the negative review was removed off Facebook. Not saying this place is terrible and no one should visit, however, proper training and professionalism needs to be addressed instead of retaliating with...

Since they want to delete my review on fb, I’ll put it here as well! I will start off this would have been a 5 star review but unfortunately due to events that unfolded it's a 1 star. Yesterday was mine and a group of us first time here. We have wanted to try this establishment for awhile now. The food and drinks were so good, no complaints. The wait staff we had was quick even with the Bama VS TN game. Inside was clean. HOWEVER the female owner was very hostile. We asked for a drink menu when we sat down and was given two by two different staff members. None of the two staff members stated the prices were not accurate in the menu. Some people at the table ordered margaritas based off the price in the menu. The shock that was had when one of the tabs was an additional 48$ for 4 drinks(12$ each)when the menu stated they were 5.50 each for a regular or 7.50 for a large. When it was brought to the manager's attention, she went to the owner. The owner was very hostile and slapping her hands together borderline yelling at the table then walked away. She even stated those menus aren't supposed to be given out since they're not accurate and if they are the staff is supposed to say the prices aren't accurate (which none of the 2 staff members did). She acted like a high school girl with an attitude. Never in any of our lives have we ever been subjected to that kind of treatment from a manager let alone an owner. We were so stunned by how we got treated. After that, we didn't even bring up the beer mishap. Someone at the table ordered a specific beer and was given the wrong one and it was given open. So they charged their tab for the beer that wasn't even what...

Travis, Amy and Amanda will be the reason I will be returning to this Establishment. The young lady that greeted us was very sweet and full of energy. The ambiance of this establishment is amazing. What really got my attention was the 21 and older section upstairs. Definitely an adult atmosphere where you can unwind, relax and eat some amazing food. Let's start with the bar. They have the best selection of draft beer on tap in West Tennessee period. Big screen televisions everywhere. They also have the best bourbon selection in West Tennessee top shelf bourbon also. My drink of choice for the night was an old fashioned that was made to perfection and to top it off Travis made sure it was smoked just how I like it. Amy was my server for the evening. Such a sweet young lady that made some fantastic recommendation knew the menu like the back of her hand. I had smoked salmon, mixed vegetables and a loaded baked potato that was cooked to perfection and seasoned well. My daughter had pasta that she truly enjoyed. She's a teenager and a very picky eater, but her plate was clean. If you're looking for a place to have a good time, enjoy some good food and good conversation this is where you want to come. I'm a big fan of supporting local businesses. This restaurant is very clean and the staff members are well organized and they help each other. This is truly a hidden gem. Memphis TN and surrounding areas. Stop out your comfort zone and try something new. You will not be disappointed. Thank you for an amazing...