Dunkin' — Restaurant in Arlington

I am a regular customer at your Dunkin' location and have been visiting for the past six months. Throughout this time, I have consistently received excellent customer service. The staff members are always friendly, efficient, and take great care of the store. It’s clear they treat the store as their own, and I’ve always been impressed by their professionalism and the welcoming atmosphere. However, I am writing to express my concern regarding an incident that occurred on Wednesday, March 18, 2025. On that day, I noticed a manager who appeared to the location and was interacting with the staff. After some observation, I realized he (Shewaferaw ) I don’t know if I got his name right ! was the district manager. During my visit, I witnessed this district manager speaking to one of the employees in a manner that I found disrespectful. The tone and words used were inappropriate, and I believe this type of treatment towards staff members should not be tolerated. As a customer, it was disheartening to see someone in a position of authority behaving in such a way. I wanted to bring this matter to your attention, as I believe it is important for leadership within the company to maintain a respectful and professional attitude towards all employees. I trust that this issue will be addressed, as it is crucial for both employee morale and customer satisfaction. Thank you for taking the time to read my concerns. I hope this situation will be handled...

Customer service. Greetings to start with zero To make you hot or cold drink accurately zero This use to be the hot spot 4 years ago with best customer service And staff. There was one staff , that knew customer by name And their drink. not to mention the sandwich With or without whatever topping exactly you wanted. His name was Raymond ( top off the line ) Where ever they send this gentleman, mr Raymond.? I deeply suggest bring him back .

Oh ask the employees question about dunking donuts. just listen than go dipper in Dunking donuts history or products or Why the coffee tastes like burnt or tar Or sour or not evenly balanced . Reaction, answer, oh , em......, I think 💭 Or ask our manager...... Check out or website Or you can...

I have been coming to this location for years and typically the staff is friendly and the service is good. This morning the woman working had awful customer service. I did a mobile order which my kids and I ate upstairs. When we got to the donuts she put in two powdered sugars instead of a powdered and glazed. The store was empty and I went downstairs to show her the receipt and ask for a glazed and she argued with me that she gave me the correct order. Just seemed like poor customer service over a $2 donut after a total $20 order. Especially her continued insistence to...