Pizza Hut — Restaurant in Arlington

I submitted a catering order through EZ Cater two weeks in advance of my event for delivery. Minutes before my order was due, I got a call from the company saying there were no drivers available to deliver the food and I would need to drive to the store myself to pick up the order. Stressed and hurrying, I called the store while in the car driving to the location to pick up my order and spoke with a man to inform him I was on my way to pick up my large order. He confirmed. However, upon arrival, I was bombarded with a litany of questions on where I was coming from, who I was, who the order was from, etc. I repeatedly identified myself, my event, and the details of my order. I even presented the confirmation email as well as reminded the man we had spoken less than 10min prior, as my responses were apparently not satisfactory. The back and forth communication with the employee was excessive in duration and frustrating as he spoke with extremely poor English. This further prolonged my receipt of my order which I had just called. He and one other employee moved excruciatingly slow in assembling my catering order even after I told them I was late to my event. He even laughed when I told him my event was starting as we spoke. Despite all of this, what made this experience truly infuriating was my observation of a delivery vehicle (a 4-door car with the Pizza Hut decal) stationed outside the store the entire time. Fortunately, EZ cater (not the store) issued me a full refund for my experience, however, the gentleman up front needs to be...

Do NOT order from here! Terrible Service and I NEVER GOT MY PIZZA OR A REFUND.

Wait Time: OVER 3 HOURS Pizza Arrived: NO Refunded: NO, could not get a hold of anyone that could assist me. Will go in person next day. Online Tracker: was never updated Ordered at: 5:43pm Was Supposed to be Delivered at: 6:49pm Gave up at: 8:49pm Had to Call: 12 times Hung-up on: 4 times after speaking with someone Dialed Option #1: only way I could reach someone Dialed Option #2: hung up on Dialed Option #3: fax line Transferred to Manager and on hold for more than 20 minutes: 3 times On Hold with Customer Service for more than 20 minutes: 2 times Missed: the first half and halftime of the super bowl waiting on the phone, had to send someone out during the 3rd quarter to grab something else. ...I understand delay with the super bowl, but...

My pizza, a large one-topping cheese pizza, was burned, and the wrong type (did not order thin crust). When I called, the Pizza Hut employee said I had to send him a photo of the burned pizza via text. He gave me the wrong number to send the text to. When I got no reply, I called back, waited for a while on the phone, then he gave me a new number to text a photo to. This phone number, also, did not work. Finally, after calling back and speaking to a manager (and my kids are running wild by this point), they offered to make a new pizza, but I still had to drive to pick it up. When I got to the store, there was no-one at the register, and I had to wait for almost 10 minutes while they got their act together. Terrible service. The replacement pizza.....and the only reason I got it was because my kids were counting on...