McDonald's — Restaurant in Arlington

I went through the drive through about 6:40 am and ordered two sausage egg & cheese mc griddles. When I opened the bag when I arrived at my destination WOW was I surprised! Both sandwiches were only barely wrapped and both sandwiches were loose inside the bag and at this point, I couldn't give them to the people that I purchased them for. When I drove up to the speaker to place my order I sat there for about 4-5 minutes before anyone answered me, and I had to say my order four different times as the person kept messing up what I wanted!!! Then when I got to the window all I could see was one employee laughing very hard and another being very animated telling the first something. My change was almost dropped before it was given to me as the first employee was too busy to focus on what he was doing and concentrating on talking with the second employee. Then I saw my bag halfway taused to the first employee by someone i couldn't see and the first employee just shoved two napkins into the bag without even looking into the bag and then just holding it out the window and shaking it at me like "here take it", and I was moving slowly as im disabled anyways and it felt like he was just too busy to be bothered by me Saturday morning. McDonald's if your team members are trained like this and have this kind of lacking in professionalism as well as proper food handling skills and customer service there is no way on earth that I can recommend McDonald's to anyone!!!!

If I'd been closer I'd have brought the sandwiches back but I had a meeting to attend! I don't enjoy leaving reviews like this but people need to know....

What happened to the McDonald's I knew as a kid 40...

This is the worst service I have ever received in my life. We ordered 2 burgers, large fries, 2 drinks, and a happy meal with drink. We received one bag with burgers and small fries. We waited for the rest and the guy opened the window and looked at us like we were stupid. We told him we were waiting on our drinks and happy meal. They gave us the wrong drinks. We politely asked them to fix it and the manager got an attitude with us. They finally gave us the correct drinks and closed the window. We waited. The woman manager opened the window back up wanting to know what the problem was. We told her we were waiting on the happy meal. She then proceeded to argue with us about only ordering one happy meal. We said yes, we did order only one... and we're still waiting on it. She slammed the window shut and rolled her eyes and puffed air. As we were still waiting for the happy meal we discovered all the burgers were wrong. My husband went inside to get it fixed and the manager basically threw our burgers at him and walked off, as though their complete incompetency issues were our fault and we should just have dealt with the incorrect order. She walked off and never said sorry, or even acknowledged their total disregard for our order. Fortunately, my husband is a respectable figure in our community and he never showed his frustration. I have never seen such laziness, incompetency, and complete lack of respect for customers (especially coming from the management) in my life. They need to fire everyone who works at this restaurant and start over with employees and managers who don't have a chip on their shoulder and are competent enough to flip burgers and read...

Over the years my McDonald's experience has been limited. We briefly visited more frequently when our children were young. I would take them to play on the playground and we had a couple of birthday parties there. About the only food my wife and I could stand was their breakfast and we would only occasionally order. So I'm probably not their target customer. But the last time I was in our local McDonald's, it felt like a welcoming place to come in and sit down and enjoy a meal. It used to be filled with people enjoying their dine in experience. I was shocked when we stopped by for breakfast this morning because our power was out at the house. The inside is so sterile. That's the only word that comes to me to describe it. The dining area was much smaller. No one was dining in. It was like being on the inside of a machine. There was no fountain machine. No place to grab condiments. It was some tables and seats and the most sterile environment imaginable. There were a couple of cash registers in a tiny space that had a sign directing you to order using the automated kiosks. I guess that experience was fine, but it definitely takes away the feeling that you're having a human experience. The McGriddle I received was barely warm. I guess that's what the world has come to. I mean at least it used to feel like a place to go and experience human interaction and feel comfortable. Now it just screams, order and get out! This will definitely make me want to go there even less. Even a hospital feels less sterile...