Sonic Drive-In — Restaurant in Arlington

Ordered the popcorn chicken combo, and when I tried to order a shake as the drink, the employee lied and said the icecream machine was broken. After I placed the order I had to wait about 40-50 minutes and to ask them about it like 2-3 times for them to get it done. They ended up making my order at 7:12 pm (40-50 minutes after I had placed the order) as it said on the receipt, but when I was handed my order, I was given the wrong order instead of my meal. Had to hand back the order and wait another 15 minutes to get my meal. The chicken ended up tasting funny and I didn't even finish it all and some of the fries were not cooked properly. Had to order the shake separately and luckily did not have to wait an hour to receive it. Also, as the employee had falsely stated the ice cream machine was broken, I had ordered a Coke instead, and it also ended up tasting extremely watered down then that of a regular fountain drink. The reason I was there was due to an athletic event and I would never be there by my own free will. One of my friends ended up ordering chili cheese fries and he never received them so good job. Additionally there is a major problem with the stalls next to the benches outside. They seemed to be glitched, meaning that the stall would display the text " Red button activated. We'll be with you shortly", even though no one had ordered. With a semi-big athletic team, this made ordering a hassle as a few of us thought that one of us had placed an order, delaying all of us eating together. After a long and exhausting day at a tournament, I wanted nothing more than a good meal from Sonic with my shake. Handling orders proved to be a challenge for this location making the experience irritable. In all honesty, I would have preferred to not have eaten at all than to have eaten that food. The moral of the story? If you ever find yourself in that location, DONT EAT THERE. Just go to the Burger King next to it, or even the QuikTrip located to the left. Glad this location is not where I live, as if it was...

3518 Matlock Arlington, TX 76015 Sonic. Could someone PLEASE tell Paul to bring straws with every cup of ice. Please. Im tired of asking for them everytime! Yes, I want a straw with the cup of ice I PAID for. No, I'm not pouring the ice into another container, and if I were, I'd still want the straw I paid for. If someone else refuses the straw, fine. He can store them in his apron like most everyone else does. I feel repetitive everytime I order a cup of ice, having to ask for a straw. And it is not just me. My co-workers are irritated bc he does the same thing to them. So, for the love of God, will the managers please sit him down and have a serious heart to heart talk about providing good customer service, which includes bring the paying customer his straws without having to ask everytime and then waiting for his return. I don't have that much time to waste when I'm on my way to work. This seriously feels very petulant...

I was craving a supersonic breakfast burrito as my first meal after having my son. I was at the hospital close by and my husband went to get me one. Halfway through my burrito i bit into a chunk of GLASS that cut my mouth. No clue how glass got in it unless there was a bitter employee. I called them and spoke to the manager to let them know there was glass in their food. Not to get compensation from them, but to warn them. Instead of the manager being concerned, he began yelling at me and mocking me. I asked for his name to report him and he laughed and hung up on me. Made me think he has something to do with the glass in my food. I called cooperate and reported it and never heard back. This sonic is awful and id never trust to eat at that location again. You never know when the manager is going to have a bad day and sabotage a meal. I...