The Tin Cup — Restaurant in Arlington

I was excited to come to this Arlington staple only to be completely disappointed. Upon my arrival, we were greeted by the young man at the counter. He was extremely helpful and pleasant. He offered suggestions for myself and my partner. We asked about soups, and he showed us the sign for the soup. Now, mind you, he put in the order on the register and then provided the number stand #1 for us to receive our order. We watched the amount change as he punched the order in. We did not get a receipt. We got our food shortly after. Everything was going great, at least I thought until. We noticed we didn't get our soups. My partner went to the counter where they prepared the food. The young lady at that counter made a face and was hesitant to give the soup. As I watched from the beige room. I saw the whole interaction. After my partner returned to our table. I asked is everything ok? He said that was weird she said she would bring it to us. He approached the counter and greeted the young lady at the counter. He said, we ordered soup. He then explained that the young lady stated, "You had soup?" He said we ordered soup with our sandwiches. She then asked if it was half or full? She told him the prices $2.50 half cup or $4.50 full cup.He said the guy didn't state the different sizes, but based on the price of the sandwiches, which was $9.00 a piece plus each half soup was $2.50. I think it's a half. She then said well you can sit down, and I will bring you the soup." She immediately walked over to the cashier and said I don't see the ticket over here. " Then she said to her peer I will give him the soup. He offered to take it back to our table she said no I'll bring it. She continued speaking amongst her peers stating we can't find the ticket. I watched her b-line with other employees to the register. It took them a few minutes to come with our soups. When the soup came a different women whom had worked there for 18 years approached stating. She was saying that she couldn't find the ticket and that she would pay for the full cups of soup. We were confused because we literally saw him punch in the numbers. We said can pay, and she said no, I'll pay for it.... it will be on me. She then asked who helped you was it a girl or a guy we were confused and advised it with the young man he was helpful and we ran through the whole conversation we had with the young man she just listened and said oh yeah umm hmm yeah. Well the soup is $2.50 for a half and $4.50 for a full. We said oh ok we can pay she said no I'll take care of it. We said we didn't want anyone in trouble. She immediately changed tunes and was like ok it will be $4.50 for each. I gave her my card, and she ran off and charged it immediately. She brought it back with a smile. After that I was so uneasy. We kept thinking about the interaction and the more I chewed I became disgusted. About 10 minutes later the same lady came to wipe down tables and told us that she worked there 18 years. After her comment, she asked if it was ok to block the door with a chair.We said it was ok. We sat there in the corner by ourselves pondering what happened and why. Shortly I after that and mean shortly i hurried and tidied up our area. We left and did the math on the way home only to discover that we were overcharged. We will NEVER GO THERE AGAIN!!!!!! If you want good food and a warm welcome go to Dino's in Arlington avoid this place like...

*Update: Came back and has the same person as last time. This time had a much better experience and our whole family was taken care of.

Great food, not so great service. We plan to come visit again to give them another chance. For the time being, 3 stars for me for the lack of service.

Food: Delicious! I ordered a High Noon and my wife ordered a half and half with their salad and a John Wayne. Their food did not disappoint - a bit pricy, but the food was solid and was just right. I loved the tiny fries (Pik Nik) which were a great addition to the meals.

Service: We came for lunch, and the place was packed. They had a line as soon as we walked into the restaurant. The staff, and more specifically a gentleman who seemed to be the manager/owner, was very attentive to every customer, except us. He small talked all the customers in line except us (me, my wife, two boys). He took orders in the line and saved seats for other customers, except us. When we were seated and waiting for the food, he spoke with every table around except ours. When the food came out, there were no napkins; I saw him drop off napkins at two other tables (and you can probably guess it) except ours.

At that point, I was done observing and chose to enjoy our meal. I thoroughly enjoyed the panini’s, and they’re good enough that we’d come back for the food. We’ll be observing to see if we have the same experience with service and give an...

My gf and I needed a spot to grab lunch before running errands and settled on The Tin Cup. This unassuming sandwich shop/cafe is quaint and kinda funky in all the right ways. Completely unsure of what to get, as most of their panini’s are non traditional combinations, the young man behind the register gave us a quick rundown, told us of their popular items, and made us feel welcome. My gf got The Alamo and I got the High Noon, my first time ever trying pastrami. I got a bowl of the potato soup on the side just to try. Both are paninis were delicious and well filled, and came with potato chip strips and a mini cookie, which was somehow still crunchy on the outside and soft in the center like every great chocolate chip cookie is. The soup was also great. All in all I got 2 drinks, 2 sandwiches, and a bowl of soup and paid under $30 after tip. I was very impressed by the quality, the prices and the service, and will have to go back next time I venture...