Copper Crown — Restaurant in Asheville

We were looking forward to a special meal to celebrate my partner's birthday and chose CC looking forward to the menu and having a nice dining experience. Unfortunately what we got was one of the most sub par meals and worst service we have ever had. After taking our order, not one server checked in with us if everything was satisfactory, the only question we were asked was if we want more drinks. Our entree was brought out while we still had our app, and the app was grabbed so fast without them asking if we were done. Because my partner and I have worked in food service for fifteen years we noticed that not one server had non slip shoes on and none of the servers with long hair had it pulled back (surprised no one find a hair in their food). I watched servers carry more plates than they actually could so plates are supported by securing them to their stomach. We did order three dishes that got worse as we went. The gnocchi with roasted corn was good but somewhat bland. We were not asked how it was, the plate was just taken from the table without a word. Our second dish was beef cheeks with cauliflower puree and pickled cucumbers. Once again this was bland and needed salt. The worst part on this dish is the fact that everything was cold. Plate was cold, cauliflower was cold, the only hot thing was the beef cheeks and they were barely hot. This dish was grabbed from our table without asking if we were done, we were not. Finally we got a pork schnitzel and were looking forward to a great take on a classic. Guess what, it needed salt. To top it off out entree was served on a chipped plate that looked like it was from 1970. I would have brought all this up to a manager instead of a giant post online, but it didn't look like there was anyone in charge in the front. Just a bunch of people wanting to flip tables and make money. Overall one of the worst dining...

We’ve always loved Copper Crown. Have dined there many times. This last time on my husband’s birthday was a real disappointment. But to be fair it was very busy & we sat on the outdoor patio while it was raining. Had to ask them to close the door as our table was getting a big cool draft from an open door a few feet away! Ordered a glass of Cabernet & waitress never mentioned they only sell one brand by the glass & it’s $14/glass!! When I told her I never would have ordered it had I known she gave a quick explanation & left to pay our bill. Also ordered a dessert to celebrate my husbands 85th b’day. It was the chocolate pot de crème which comes in a very small bowl topped with whipping cream for $8! Nothing fancy whatsoever & hoped it might be comped in lieu of my husband’s b’day which our waitress never acknowledged when I mentioned it. Whole bill came to $98 plus $20 tip which I questioned giving her but saw she was handling way too many tables & place was packed with only 2 servers I could see. She did not serve our meal & we saw very little of her the entire time. We were given a gift card since then but probably won’t be dining in with it. Hate complaining but thought this might help you all make some changes especially with your wine by the glass(maybe not even offer it or let customers know the cost?) Maybe also be more aware of how your servers are doing by coming by tables & doing a quick check. Please do better in the future we love your restaurant & food! And always hope for...

The food is amazing, and I LOVED (past tense) this place. I have been many times with groups of people and a few times with my husband. Never again. The service was abysmal, to put it mildly.

We arrived tonight around 6 pm with no reservations...DO NOT EVER DO THIS! (We went a couple of weeks ago on a Saturday night with no reservations and were treated well, so who knows?) Anyway, the hostess was super rude from the time we walked up...could not be bothered with us. She asked if we had reservations and we said no. (last minute decision to go there) She told us that we could sit at one of the outside tables, but that we would have to be done in an hour and 15 minutes because people with reservations would be coming. We responded that we didn't know if we would be done by then...how can we know how quickly the food would come out?!! (we obviously have no control over that!) Basically, we felt totally unwelcome there.

Needless to say, the entire time we were extremely uncomfortable and felt rushed. They hurried us through our meal and then didn't bother to ask if we wanted dessert the way they always do (and were asking other tables.)

We have never, ever been treated so poorly in any restaurant, or for that matter, by any business. It was inexcusable and left us feeling horrible. What was going to be a nice date night for us as a couple left us with a bad feeling. I will be sure to share this information to all of my friends who frequent this place. Nobody deserves to be treated...