Westville Pub / All Sevens Brewing — Restaurant in Asheville

DO NOT SIT AT THIS MANS TABLE

(If I could change my recommendation, I would... Because I no longer recommend this place)

I am very upset about my visit today. I have tried hard to let it go, but after what happened I am upset.

Not everyone has been vaping for multiple years. Not everyone goes to the middle of the bar and looks at the walls by the ceiling to see whether or not a building permits vaping. I have been visiting weekly (or near weekly) for a long time now and havent ever seen a sign about vaping until today. I didnt need to. I used to smoke. I had to look for it.

The issue is that a very emotionally unstable waiter screamed at me over two entire tables full of people I dont know that I couldnt vape in the building. To be fair, he was having a rough day. I know that because he yelled at me about it for about five straight minutes when I approached him to let him know that I am a reasonable person who can take direction and didn't appreciate being yelled at. He screamed his personal business at me and complained about his job and the lack of support from his coworkers. Then he continued to demean me as a human being while I was only simple asking to be acknowledged as a person who deserves to be treated with respect.

I come to Westville often. I bring big parties and we tip very well. We treat our servers with respect. We sit out of the way by the door so we arent a bother if we have a loud conversation. We love Kristi, and Logan and Ben and Brett. We appreciate this place. Most of us are psychiatric care workers and we go through a lot. Westville is our soft place to land.

I am absolutely appalled by the behavior of this employee. You dont get to tell me about your bad day. This is where i come after a hard day, and believe me i had a hard day of intense patient care today... But even after that, I would NEVER speak to someone the way he spoke to me. I would never ever treat a client or customer with such disrespect.

I was trying my best to be a big person, but what kind of person yells at someone like that while they are on shift like that?I made a small and simple mistake. Tell me you've never made one. I will tell you that I have never yelled like that at a client. I am FASD and i do my damn best just to make it through every day despite overstimulation and autism like presentation of my condition. I help people. I talk people down from bridges and balconies when they are about to jump. I help save and change lives. You can't scream at someone like that. You can't scream at anyone. You don't know what they are going through, and it isnt up to a professional to project their personal issues on their customers.

I will not be returning while he still works there. I am extremely extremely disappointed in Westville for keeping this person on their staff despite their lack of an ability to treat their customers with respect.

And the only reason I haven't included his name, is because I dont treat people like that.

If Westville wants to make this right, he needs a class on how to speak to people with mental and emotional...

We’ve eaten here a few times. Each time before food has been your typical bar fare but nothing special. Tonight was a real treat, we both left so angry and disappointed. We went through three waiters, only one was nice and got us drinks and to order and at least say hi. While waiting for a table another waitress was rude to us for not sitting at the high tops available, but we had a baby and she didn’t understand why a high chair doesn’t work.... the last waiter never refilled our drinks, asked if we needed anything or even spoke to us unless we asked for him. We waited over an our for food and our baby was so fussy and hungry, we asked if we could order fries or anything to keep her at bay until the food came. Instead of just saying yes I’ll put an order in for you, he gave us a long explanation of food is made to order it’ll take longer than your dinner and acted like we wanted it for free or were asking for a lot. We still asked to put an order in, how long could fries take? WE NEVER GOT THEM! And worse our food had come right out after ordering. Like why couldn’t he go check and say “hey your food will be right out”. My husbands burger was good but not worth $20 and my shark and chips were not worth the money either. We were just so disappointed in everything. We expected so much better than plastic cups and silverware, rude and awful service, and omg the wait for awful food, and food we didn’t even get. We were polite and forgiving the whole time because they were busy, but busy doesn’t excuse how we were treated or overpriced...

I would like to start off this review by saying that the ADA does not require service animals to wear a vest, ID tag, or specific harness. Therefore the bartender in question had NO IDEA whether or not my dog was a service dog that was highly trained or not because he did not ask. Now that's out of the way here is what I have to say. I was going to eat at Westville Pub but decided not to once the bartender was a total jerk to me on my way to the back patio. I had my standard poodle with me and I was told by a host that they only allow dogs on the back patio, which is totally understandable and I do not have a problem with that policy. So I started to make my way to the back patio as directed by one of the hosts and literally was stopped by another customer that wanted to pet him in the doorway of the back patio. He pet him for a total of 10 seconds at most when the bartender approached me and said excuse me but can you please make your way to the patio we don't allow dogs in the dining room (again I was in the doorway to the patio) I replied "oh I'm sorry" and walked away. The other customer that stopped me said to the bartender "I apologize, it was my fault for stopping them". The bartender then responded "No, it's not your fault it's theirs. They cant follow simple directions". At that point I left the establishment and will NOT be going back with or without a dog. I completely understand having a no dog policy but what I find reprehensible is the way the bartender treated me before I...