I shop here regularly and have literally spent thousands and thousands of dollars at this store. I feed my pets raw food that I usually buy at the pet store. I was out of pet food and the pet store was closed, so I drove over to Shop N Kart to get some as I had noticed they carried it also. Upon getting home from the store I opened up the bag and was hit with a horrific smell. The raw food was totally rancid and unusable. Normally if I have an issue with a grocery product I just let it pass bc it's not worth the hassle of driving back to the store. However this item was $30, so I figured it was worth returning. I took it back and was met with a worker who had terrible customer service skills and informed me because I didn't have a receipt there was nothing he could do. The item literally has a sticker smack on the front of it that says Shop N Kart and has a barcode. I walked right in with it and directly to the cash register. I had no idea a receipt was needed, I figured with the shop n kart sticker right on it, the fact that I am a regular shopper and had just recently purchased it, and had the credit card I'd used to purchase it, they would be able to do something (would have been fine with a replacement vs refund), or at the very least apologize. At the end of each transaction they ask you whether or not you'd like your receipt. I typically decline because I've never needed to return anything and always figured it wouldn't be an issue to bring something back if I did. I wish someone had clearly stated when offering the receipt that it should be taken and kept in case anything needed to be returned. At the very least, customer service could be improved. Apologize that the item is rancid and say you wish you could help but it's policy and you're sorry about the inconvenience. The way stores handle things like this is really really important. It was such an unpleasant experience that I won't be returning there and will just stick with the Coop and Market of Choice. I don't want to continue giving money to a store that treats a regular customer and a serious quality control issue with such disregard.