Aston Diner — Restaurant in Aston Township

First time going here from out of town. Went with two of my employees after an auction at a local recommendation. We ordered the Seafood platter, a bacon cheddar cheeseburger and the Veal Marsala with an appetizer of calamari. I was the one who got the veal. The plate looked great, it came with medallions of veal, when I ate the first medallion it just did not taste good, it tasted like the meat had gone bad. I tried the second medallion and it was fine, good even, then tried one bite of the third and it was the worst yet, almost rancid. I called the waitress over and asked her to take it away, she offered to have them correct it and I said just bring me a hot dog. When we got the bill she said they were having problems with their computer so they did not charge me for the hot dog and gave us a 15% discount. But... they kept the veal at 17.99 on the bill. The discount came to a few cents over $8. I told her, I did not think that was right, there is no way they charge $10 for a hot dog. She said that is what he did and pointed to the cashier. I told her no problem, I would talk to him. I went up and talked to him and he said his manager told him to only give a discount because I ate the majority of the meal. (No where near, two medallions and a bite of the third.) I told him I hadn't and he started arguing saying yes you did, I saw your plate, there are supposed to be 8 medallions and there were only three on the plate. Bottom line... I know I sent a full plate back they just out right called me a liar, and on the way home (2 1/2 hour drive home) physically got ill.

He offered to have me talk to his manager on the phone, but when he picked up the phone, but when he did the intro with the guy who complained about the veal that he ate the majority of that I told you about, I told them to forget it, I would just go ahead and post something here instead. So... I paid the whole bill and left a large tip for the waitress and now get to voice my disgust here.

What ever happened to the customer is always right? Or customer care?

To be fair, the other two meals were fine and my cohorts enjoyed them. There was just something wrong with the veal and they chose not to believe me in it or take care of...

The worst. Went there with my mom at 8:30 and was turned away by the owner, who just kept repeating, "We're closed. We're closed.". Google, their website, the sign on the door, and the big giant red digital lighted sign in the parking lot all said that they close at 10:00 p.m. 😳

It was the second time the exact same thing happened to me. Turned away at 8:25 or 8:30 by the same owner or manager. Both times, other people were eating their meals while he was turning us away.

The most recent time, I was there with my handicapped mother and had spent 15 minutes getting her out of the car and into her wheelchair with her oxygen etc and pulled her through two sets of doors that I had to open myself before I was turned around by the owner.

I showed him his own signs, and his own menu which all said 10:00 closing. I showed him my mother and the wheelchair and asked him for some mercy. He just turned away from me. 🥺🤬

It's a diner, so by the name, most people would assume that they have late hours or even 24 hour service. There is still a big lighted sign outside in the parking lot that says they are open 24 hours. No attempt to change or cover up any of the signs that they do not honor.

If you don't want to stay open, then change your menu and your signs and your website and the information that you supply to Google, and stop tricking people who may have had a hard time getting there or getting in.

PS. I volunteer at a nearby church and so I'm in the area pretty regularly. The only time I actually was served a meal in this place was at lunch time. I was told that that burgers were good so I ordered one. It was a frozen patty and it was pretty much tasteless.

Three strikes and you are out. I won't ever be going back here unless I see a sign that says "under new...

I went there and it's the most horrible place to eat. I would not recommend anyone to eat there. The service was horrible and after someone finally came and got our order the food was horrible. Asked to speak to a manager and they were just as rude and uncaring as the waitress we had. I overheard the workers talking loudly about other customers in a very bad way making fun of them. We still ended up having to pay for food we never even ate and waited a good 40 minutes to even get in the first place. Our drinks never got refilled even. The waitress basically put our food on the table and left and never even came back to check on us. On top of everything else I went to use the restroom before we left and a worker was in there clearly doing some kind of drug in there by the noise she was making and all the sniffle sounds she kept making. Then left out without even washing her hands! That totally turned me off from ever going there again! If the workers don't wash there hands after using the restroom or whatever they are doing in there makes you wonder how clean the cooks there are. I will never ever give them my business again and would not recommend anyone to ever eat there. Definitely the worst experience all around I ever had at a diner!! When I got home I called to speak to the owner and was asked what it's regarding so I told them a little bit about the bad service and the lady Tracy who answered just hung up on me! I'm going to contact the better business beauro on them. They should be checked for cleanliness...