Wendy's — Restaurant in Athens-Clarke County Unified Government

BEWARE! I placed a mobile order and paid through the app, like I have many times before. Went to pick it up, sat in line only for them to tell me I had not paid. I showed the where it said clearly said “paid” and they insisted that it didn’t go through and that I had to pay right then. They clearly said I would not be charged twice, when I asked. Well of course per my cards, I was charged twice. Can’t get in touch with anyone for the customer service until Monday.

UPDATES: A couple of days in. Still can’t get anyone to answer the phone. Two more days in. Still no answer to my email, and no one will answer the phone at the customer support center, or this location. Day 6, from moved the review from one star to two stars. Finally was able to get in touch with customer support VIA phone call, after calling and emailing all week. The customer support was friendly and efficient. Still should not have been this difficult to retrieve money that should never have been taken in the...

I drive through Athens about once a month. I have stopped here twice. I'd say from a "fast food" experience it is slightly above the average expectation. It is the new layout and updated (not your old-school Wendy's location), food prep was fast and correct, bathroom (men's) was clean, free of papers and no wet floors and it didn't smell bad, and I saw more than once, during my brief stay to eat, someone out in the dinning area cleaning and wiping tables. These things would keep me coming back.

You'll still get the blank stare for someone who seems to hates their job behind the register who makes the statement, "dine in or carry out" as you approach. No smile, no "how are you today", no "thank for stopping in at Wendy's". Fortunately I do not eat at a Fast Food joint often (maybe once every 6 months) and even more so, when I do stop, I don't do so for the customer experience. Though a smile and complete sentences are...

If I could get service a zero star I would. I have tried twice now to order food from this particular Wendy’s and twice they have canceled my order. When I called to inquire about why they canceled my order, I was met with hostility and anger, at me. I do not understand what I did wrong other than place an order. The only reason I called was because I wanted to know why and if I had made a mistake that I would correct my error. I would highly suggest that you avoid this Wendy’s. The Wendy’s on Prince Avenue has always gotten my order correct, which this restaurant has failed that in the past, the people at the Wendy’s on Prince Avenue are nice, the people at the Wendy’s on US 29 are terrible people. Spend your money somewhere else and if you’re on US Highway 29 go to Popeyes, or Burger King, or if you’re desperate, McDonald’s. Do not go to Wendy’s because you will be disappointed in your...