Krystal — Restaurant in Athens

RUDE. My husband is allergic to onions. He asked the person when placing the order IN THE DRIVE THROUGH if he could have his burgers made without onions. The person said that they could do that, yes. He gets back to work and they are covered in onions. I called the store just to let them know that something was wrong with my order because I can't leave work. The resolution I wanted was my money back after I got off work. While, nicely, trying to explain that, the lady on the phone kept interrupting me saying that they couldn't be cooked without onions. The first time she interrupted, I told her that the person he ordered from said they could. I told her that the person he ordered from said they would make his fresh without onions. She interrupted a second time saying that they are cooked fresh but they cook them in the onions. When trying to tell her that that's not how it was explained to him and I was going to tell her that he would have ordered something different, she told me that the person at the front counter was new and didn't know that they couldn't make them with no onions. He ordered through the drive through...not only did she lie, but she also told me I shouldn't be so rude. I told her I wasn't rude but when someone just wants to argue with you instead of find a solution, you get stern. Which is what I did. I straight forward asked for a refund to be issued after I got off of work because it was sounding like she wasn't going to give one. She didn't even offer to switch him to something that doesn't have onions. I told her she needs to learn to not be rude to her customers and I will be there around 6:30pm...

This place needs shut down completely they never can get an order correct and they charge you just whatever they want I was in there yesterday and ordered a number one plain she proceeded to ask do I want cheese on it I said no thank you I would like them plain please and I’d like a order of the steamer pack please she asked again if I wanted cheese on them I said no thank you again then she asked if I wanted the fries and drink with it I once again said no thank you just the burgers please. She never told me a price just took my card ran it and handed it back to me with no receipt she turned and walked away when she came back she had my food that every single bit was wrong they weren’t plain and they had cheese on them so I asked for my receipt she charged me for the steamer pack combo that I had no fries for or no drinks I told them they charged me for the wrong order and my food was wrong she said oh sorry about that I can correct the food but I can’t do a refund because we have no GM here could you stick around for a couple of hours or possibly come back tomorrow! I’m no I can not I have a schedule to keep as to why I chose FAST FOOD!! That is unacceptable to over charge customers and refuse to give back the money well not to this girl you want. I had my mom record the whole scene and I was charged 65.00 for 28 Krystal’s and still didn’t get fries or drinks cause none of the drinks worked they were all out. That’s just from plum laziness! You will be hearing from a lawyer...

The Krystals received a very much needed renovation & revamp some while back (can't remember the duration) with it came newer tastier fries 😀. Last two visits both between Midnight-1 am, the Drive through speaker, Must be getting worn out or in need of repair as the cashier had to ask what my order was again at the window both times. Neither time was any of it made fresh being that late There should be no need in sitting meat Is there not a lot of traffic flowing through there at that time. Both times also have the relation of At least one of the crystal slider buns was extremely hard around the edge. Neither time could I even get the cheese to melt on any of my cheese Krystals. Up until late, i always received freshly made Krystals, So I do hope that the last two times were the last two times they have slacked off & reverted back to the quality of food from the late verison of the store & the fresh well tasting nicely made and warm Krystals I've came to enjoy from this location...