Papa Johns Pizza — Restaurant in Athens

I just want the GM/Owner to know how your customers are being treated by your local staff, which provide money for you. Upon entering I am greeted not with a smile or hello but an angry gaze and a slamming of trays as if I, the CUSTOMER, is an inconvenience. "How dare a customer enter the business in order to pick up his pizza..." that is the energy I was greeted with and the reaction if reciprocated would have gotten me called ignorant and trespassed. There is no reason for an angry middle aged woman to lash out at customers for entering the building. Body language and behavior is enough to make one feel uncomfortable and unwanted. If I had not promised my kids some pizza I would have let her waste some company money and let my order sit since I have not yet paid for it and gotten placed on the block list with no issues. Tonight Papa John's in Athens lost a customer, I know its only $20 but I hope others feel the same as I do and spend their money somewhere else, like any other competitor who actually might treat you...

Their order ahead system needs lots of work. It's currently set up to put the preplaced order into the system half an hour before the order is supposed to be ready. So even though I placed the order 4 hours ahead of everyone else, because the system didn't place it in the queue until 6:45, they were already an hour and a half behind on orders, so instead of mine getting bumped up the list so it would be ready at the time I requested 4 hours prior, it got added to the bottom of the currently placed orders and I was told that my pizza's wouldn't be ready until 2 hours after my preplaced order time. It was very frustrating that I did my due diligence to get the pizza's at the time I needed them with the system that they put in place for that reason, and yet I was still pushed to the back of the line behind all of the people that placed last minute orders. Needless to say that I canceled my order and went to Avalanche...

I recommend to quit the corporate greed & drop Doordash as your delivery service and hire enough actual drivers. Is the poor customer service & giving you a bad name really worth the $money$ saved from paying someone? I'm so tired of my order being rerouted to Doordash then they have the nerve to text or call me to complain because I live outside of town and they have to drive to me for a $5 tip on a $20 order then I'm already being charged $6 delivery fee. Therefore that should be $11 going to the driver not to mention whatever Doordash may throw on top (as I know they often do have bonuses). That's the BS a customer has to deal with 99% of the time and like I told the driver a tip is earned not given. I will add to a tip everytime if I get my food in a timely manner, have good communication and a...