I ordered beer batter fish tacos and Sandy ordered a burger. The fish tacos had one small piece of frozen beer battered fish that was cut in half with one half placed in each of the two soft tacos. The fish pieces were about 1/2 an inch wide and 3-4 inches long and they put a little plain slaw on top of each piece of fish. Absolutley terrible. We waited about 25-30 minutes to get our food after waiting 30 minutes to be seated, it was getting late and we were hungry and the food arrived barely warm. Sandy's burger arrived in a totally saturated, soggy bun that was inedible. She ate a little bit of the burger because we had waited to be seated for 30 minutes and then waited for the food and we were hungry. Then the waiter came by and asked how it was and we told him about the problem with the food. He said he'd take Sandy's burger back. He came back with just a bun and no burger. When asked why he said, well you ate some of the burger. I told him she ate some because we were starving and it was the only thing that was edible. Also the wait was so long that we thought if we waited for him to come back around, without eating anything, that it would have taken forever for them to make it right. But since he finally came around, asked how it was and after we told him it wasn't acceptable, he said, I'll take it back. Ok we thought, he'd make it right. Instead he came back with just a bun. One of the stupidest things I've ever experienced. I told him this wasn't acceptable and he said he'd talk to the manager. He came back and said they wouldn't charge for the burger. The fact that the manger initially tried to solve the problem by sending out just a bun proved that he is an idiot. When I told the waiter that wasn't going to fly, the manger finally did something right but it was little consolation. The lunch experience was ruined by terrible food and terrible management. Avoid this restaurant at all costs. Cheap, lousy food and...
Read moreWe walked in right at the tail end of lunch. It took 4 or 5 minutes for someone to greet us. Once we were greeted, we asked if we could sit outside. They said no. So we got a table near the window. A server walked up and said "No, don't sit them there. Sit them over here." they moved me and my friend to a different table in the middle of the restaurant. The server came to get our drink order and we ordered an appetizer. He brought them back very quickly. When he brought the appetizer over, he stood there and waited for us to take a bite. He asked if we liked it with a creepy smile. Then he left and came back a few minutes later to take our lunch order. My friend ordered the Sol Burger and the server said, "You don't want to do that." So, my friend ordered a different burger. He asked the server why he recommended not to order the Sol Burger, instead of answering, the server took our menus and walked away. What followed was the weirdest, most uncomfortable 10 minutes of my life. Our server was clocking out for the day and he was cashing out his tips for his shift. Another server accused him of stealing tips and they started screaming at each other in front of all of the patrons. A "manager" came over and broke up the fight. We didn't know what to do. My friend asked our server for a refill on his drink a few minutes later. He filled the glass with coke and essentially slammed it down on the table. It was a very uncomfortable, awkward lunch because of the lack of civility and professionalism that the service staff exhibited. Needless to say we will not be going...
Read moreExtremely slow and sporadic service. This is for the new Sol on E State ... The waitress did not take care of us, we had to ask for everything twice and she just seemed very disconnected from our needs and unavailable most of the time we were there. The food was decent ... nothing to write home about and very small portions, especially for the price. I had the vegetarian omelette which was supposed to come topped with fresh cilantro .. there were a few very small sprinklings of green leafy stuff crumpled up on top, hard to tell what it was exactly, too little to even taste. Besides that it was small and rather flat. The biscuit was exceptionally good, but I was almost finished with my omelette by the time our waitress brought it out to me, after having asked for it a second time. Then she brought a couple little packs of butter when I was almost finished with my biscuit. Never offered drink refills .. we only got one refill and that was after mine had sat empty for some time and had to ask for that. Our waitress served our food with my empty glass sitting there on the table and I had to ask her for a refill. She never came back to ask how everything was or if we needed anything else, just in a hurry to get away from the table and go back into hiding or whatever/wherever she was. There was only one other table in the restaurant the entire time we were there and there were plenty of staff milling about. No excuse for this...
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