We came in on an expectedly busy Valentine’s Day afternoon and made a selection from the candy counter - six pieces of three items. The lady that waited on us boxed up the pieces after weighing them and had to put two of our turtles in a separate sack because the box was too small. That was not at all a problem for me. She stuck a post it note on the box with the weight and instructed me to tell the cashier it was for the whole order
“Lisa”, from her name tag was the cashier. I waited in line and another cashier interrupted the line briefly a-couple of people ahead of me to ask Lisa for 1’s and 5’s for her register. Lisa waited on the next two customers, then stopped and took the time to gather the bills from her drawer just as it was our turn. Also not a problem for me. By then, the other cashier was at her register checking out customers with credit cards to Lisa piled the stack of loose cash on the counter, in this very crowded establishment, and attempted to weight it down with her Pepsi bottle that kept rolling off so she just left it loose. Then, this part is a problem for me, she began to berate the woman who packaged our candy (to us) for not individually weighing each piece separately. She stopped the line. Went into the candy area that was also crowded to the gills with customers and demanded the woman re-Weigh and re label each piece. Then Lisa came back to the register and once again started berating her coworker to my 78 year old mom and myself who just stopped in off the highway from Texas for a couple of pieces of candy. When the woman didn’t immediately weigh and label the items, Lisa went back and made another big spectacle. All the while this pile of cash from Lisa’s register was laying all over the open counter. When we finally were able to check out the weight of our items included the tare weight because they weighted them in the packaging. Having a father who had a career in the weights and measured industry I understand this. Also, Lisa was putting every single purchase in a giant sized Russell Stovers gift bag. Not my business but I saw a couple of people leave who bought one small item that would fit in the palm of their hand leave in these huge bags. She offered us one but I told her we...
Read moreThis place is great, if you are a candy lover this place is for you. They mainly have chocolates but they also have tons of other stuff. They have all sorts of chocolates ranging from carmel chocolates, mint chocolates, sea salt, and lots more. They also have almost every jelly belly flavor bean. And they have taffy and carmel apples. They also have ice cream and fudge. And best of all they give free samples when you walk in. They also have good deals on their past holiday treats and good buy 2 get 1 free deals. They also have some bottled drinks here, coke products in you need, they also have restrooms if you need them. The employees here are very friendly and tell you the promotions that are going on and even tell you if you have any questions let them know. This place is great and if you like chocolates this is the place for you. I personally got the root beer barrels and they are great. I also got to try some of their new milk chocolate and it was very good. The newer chocolate has a more creamy consistency, but their old chocolate is good too. I will probably go back to this place if I am ever in the area. If not Ill have to just order some stuff online that way I can get this great chocolate. Their ice cream is also worth a try because it is very good. If you are ever in the area I highly recommend stopping here for at least a quick stop so you can see what...
Read moreI absolutely adore the Russell Stover store in Alabama! Whenever I'm in the area, I make sure to stop by and stock up on all of my favorite chocolates. There's just something about the smooth, creamy texture and rich, delicious flavors that I can't get enough of. Whether I'm in the mood for dark chocolate, milk chocolate, or something with a little bit of crunch, I always find exactly what I'm looking for at this store. The staff is also incredibly friendly and knowledgeable, and I always enjoy chatting with them about chocolate and trying out some of their recommendations. Overall, the Russell Stover store in Alabama is definitely one of my favorite places to indulge in...
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