Church's Texas Chicken — Restaurant in Atlanta

This was my 1st time getting food here, I've lived in this area for almost 3 years, now and I don't typically eat here but thought I would try it. Well, the young girl who took my order was very polite and when she didn't know something, asked another employee. Which, I like. Lol most just stand there, confused. Well, while waiting for my fish, I ordered, i witnessed the cook, i think, an older man, that had been like going thru a large silver tub of chicken, was done doing his task and when he looked down, saw 2 pieces of meat on the floor. I watched him, very slowly but very cautious and deliberate, in keeping his hand to where he thought no one would notice what he was doing and he slightly put the 2 pieces, one large and one small piece, back into the tub and carried it to a back room. From where I was, at the front counter, it was the 2nd room on the left. After telling the other employees why at I saw, and them having a really confused response and attitudes, the young man went back and told the older man what I had said. The older man comes from that room and denies it. He tried to say that he never pit thise proves anywhere, that he held them in his hand the whole time, while carrying that huge tub, of meat, he says he had them..but really??? U squeezed 2 pieces, mind y'all, one large piece in between his hand and also a smaller piece, just kept it and squeezed it between the large metal tub cuz he did use both hands to carry it to the back. That is absurd. I know what I saw. I saw his entire action. Lol l. I was watching him the whole time and look, this places floor, well the entire inside area, was dirty. The floors were bad. And my concern was, this man just thru those 2 pieces back in with food to be cooked and served to our community, after it being dropped on to the floor and after it sat there for a while...he is just gonna toss it back in to be cooked!?!?! I recorded the encounter. I have the confused younger ppl and the lame excuse of the older man. But THIS is simply unacceptable for ANY where. I want HIM to take 2 peices of chicken, after it being on THAT floor for a bit, cook it and serve it to his mother, would he? That is the SAME respect everyone should have. What I found slightly humorous was a fellow patron, shaking his head at me..for even saying anything. Lol I'm sorry, ur ok with eating food off the dirty floor but I am NOT. Im glad I didn't order chicken but still..who KNOWS what else has been done here. I haven't even touched my food and I feel that it is too late to return it. I'm likely not...

This was my number 1 church's chicken spot! But not anymore!!! I have been to this place 2 times since my last rating and they say they accept the app but you got to have paper coupon??? The 1st time I went back the mgr wasn't there so I left and went to location in West End on Lee St. Great no problem there! My 2nd time which is my last time ever they including the mgr said he couldn't accept the app because the app didn't show how much the coupon cost??? I gave him my phone and he went thru all the coupons on the app and said he didn't know what to do??? I said don't you just put in the code and it tells you, he said no??? I told him this is the only Church's chicken that gives me a problem. I told him never mind I'm going to West End Church's chicken. West End Church's chicken again no problem with app and the 2 times I went there the customer service was GREAT!!! I can't continue to spend my money where they either outright lie to customers and/or just don't give a darn about the customer as evident when I told him I was going to Church's chicken...

Very rude. I pulled into the drive through at 10:25pm and waited until 10:30pm and got no response from anyone inside the store. So I proceeded to pull to the cashier window and when I did the employee inside shook his head and then signaled to another co-worker an (old lady) to acknowledge I was there and she did the same (shook her head) and then turned off the open sign. I assume this was their way of telling me they were closed. However, the store doesn’t close until 11:00 pm and I found it very rude that no one could of mentioned that over the intercom or came to the window. I attempted to get clarity on what was happening and neither one of them came acknowledge me. However another man did who I assume was a manager end up coming to the window and trying yo explain to me that they were closed. However the older lady became very upset and started profanity towards me. Overall I wouldn’t recommend this store and hope they get...