Dunkin' — Restaurant in Atlanta

Ive been visiting this location for well over a year with nothing but great service. That is until this morning. Walked in for coffee & sandwich. A few customers were waiting to order & some for pick-up. One gentleman stepped forward and asked cashier "how much longer on my sandwich" Cashier walks to kitchen and asks a guy if the orders for front counter were coming. He (Geo) comes up to pick-up counter yelling: "who asks you that? It's coming, they need to wait" Customer who asks then asks cashier "is he yelling at you or me" The gentleman, couple of other customers & myself are all upset that this was the response given when asked about orders that were PAID for!!! 😠😠😠 If you can't keep up with the demand of the breakfast customers inside & drive-thru; get another position/shift but don't come out yelling! Even after his rude disrespect for paying customers, this SOS had the nerve to throw the gentleman's order on the counter and say: "next time go somewhere else" WTH? Several customers asked for his name but the cashier seemed reluctant/scared to tell them. I stood there and waited for my order & heard the person working drive-thru address him as "Geo". Dunkin I'm highly upset by this and I will be contacting corporate. A paying customer being told to go somewhere...

I had the pleasure of visiting Dunkin' Donuts recently, and I want to share my outstanding experience with one of their staff members, Ashley. Despite my initial disappointment when my favorite donut was sold out, Ashley went above and beyond to assist me in finding a perfect alternative.

Her warm and friendly demeanor made me feel welcomed from the moment I walked in. When I expressed my disappointment about my go-to donut not being available, Ashley quickly recommended a few other options based on my preferences. She patiently explained the flavors and textures, helping me make an informed decision.

What truly impressed me was Ashley's genuine enthusiasm and dedication to ensuring I found a donut that I would enjoy. Her product knowledge and willingness to assist in the decision process made my visit to Dunkin' Donuts a delightful one.

Thanks to Ashley's exceptional service, I discovered a new favorite donut that exceeded my expectations. I want to express my gratitude to her for turning what could have been a disappointing experience into a memorable one. Dunkin' Donuts has a gem in Ashley, and I will undoubtedly be returning, knowing I'll receive top-notch service with a smile. Keep up the fantastic...

I experienced a blatant racial incident at this Dunkin’ location, and it was both upsetting and unacceptable. I came in to buy two dozen donuts to celebrate Juneteenth and waited patiently without anyone acknowledging me. Then a white male customer walked in after me, and the staff immediately greeted him with “good morning” and started helping him first despite me clearly being there before him.

When I said, “Excuse me, I was here first,” one of the employees responded with a dismissive, “Ok, what do you want?” No apology, no explanation, just clear disrespect. When I pointed out that the treatment felt racially motivated, they denied it and claimed they “didn’t see me.” I still paid full price for my order and was offered no apology or attempt to make things right.

As a person of color, I was deeply hurt and shocked by how invisible and unwelcome I was made to feel. This happened on a day meant to honor freedom, dignity, and racial progress, which made it all the more upsetting. I’ve reported this incident to Dunkin’ and was told the franchise owner will follow up, but I hope this location reflects seriously on how they treat...