Wendy's — Restaurant in Atlanta

I've not been back to this Wendy's since July and am posting this review as I never heard back after I completed the survey. I hoped for a response but I suppose when the review is internal no response or update is given. Below is the response made for the survey that received no response:

Assumed I wanted a medium combo instead of asking and did not state combo was a medium at any point during visit. Mentioned the price for my order was a bit higher than expected and was told they didn't take my order, the price was the price. Explained I expected to pay about $5 for the combo as it was on the board at $7 and I had a coupon for two dollars off. They replied with the total due, after coupon, was $6.95. Employee stated that Wendy's is an expensive restaurant, which I found insulting as anyone who has any experience eating knows Wendy's is affordable, if not extremely inexpensive. When I disagreed with the sentiment, the employee doubled down and stated "this" Wendy's is expensive. At no point in time did I express difficult in paying, only that the price did not match my expectations. As I was gathering the change to pay for my meal the employee was joined by another and they seemed to be upset because I didn't have my payment ready immediately. While I was providing payment I was told to pull forward my food is already ready (insinuating I took too long to provide payment) and was sent off with an ingenious appreciative statement. When I got to the second window, the employee unceremoniously handed me my bag, after a min or so of hovering by the window and passed me a medium drink. At that moment I understood why the price was different then expected. I frequently visit Wendy's and very rarely if ever fill out these surveys, however, I felt extremely uncomfortable and disrespected by the staff members silent-ish judgements due to the mistake of one of their coworkers. The experience would've been much better if the employee actually cared about my concern rather than assume whatever it is he was assuming. Reading over my order to confirm it was what I wanted would've prevented this entire experience; instead I paid more than intended for food I couldn't finish that was cooked and packaged with little care. I will be sure not to visit this Wendy's again, and make sure that anyone who asks knows the lack of quality available...

So, I rarely write reviews, but the experience I had tonight at Wendy’s Piedmont Road leaves me wanting to do so. I waited to place my order for around 20 minutes. When I was finally able to order, I drove around after waiting around another 10 minutes. Nobody was at the first window, so I moved to the second, as any reasonable person would do in that scenario. I waited at the window for maybe five minutes before anyone greeted me, and finally, someone came to the window. She essentially threw the bag at me. I thought, “That was weird,” but I knew it was late at night, and I didn’t expect the best service, but I gave her my car anyway. About two minutes go by, and three workers show up to the window yelling at me about how I didn't pay, and then the cashier started getting aggressive, stating I should’ve waited until the other cashier was back at the previous window to pay. I stayed at the window for five minutes with nobody there; it’s reasonable to think I would go to the next window to pay, especially late at night. All of the workers then started fighting with each other about if I paid or not, but then ultimately told me I was good since it was too hard for them to figure out. Given the experience, I would ask Wendy’s corporate to provide me with a free meal, but with all the confusion (which could’ve been solved by just looking at the system) my bank statement doesn't reflect a transaction anyway, so…. Yay, free Wendy’s for me (but also, the order was still incorrect, so it’s a win but...

The one star is for the woman who came over and quickly apologized. However, the man on the intercom and who made my sprite with no ice was extremely rude. While trying to place an order for a four for four he kept cutting me off. He repeated my order and I asked if he got that I asked for sprite with no ice. He said he heard me and I thanked him.

I paid and drove to the second window and the same man who took my order handed me a sprite WITH ice. I said I am sorry I asked for no ice. He started yelling at me saying, it's not that serious. I said I asked twice for no ice on the intercom. He kept yelling back it's not that serious but I'll make you a new drink. He then strained the ice of the cup and poured it into the same sprite in the new cup.... How he thought that was sanitary was beyond me.

However, I took the new drink and I said thank you so much. I believe the manager saw the exchange and she rushed over to apologize. However, the damage was already done. I don't understand how an employee who works in fast food can get upset with me asking them to do their job. The only reason I am writing a review because he was so rude for no reason I was actually taken back.

Even the manager was taken back while apologizing her eyes were just as wide as mine. We were both sitting there confused on what happened. I get everyone has a bad day but it was uncalled for. Rude from...