Auburn Alehouse Extremely disappointed. We have patronized the Alehouse for years, but this last visit was a horrible experience, both in the food and the service.
Both items ordered we have ordered numerous times in the past.
Lettuce Wrap Appetizer came with the meal instead of before and we had to ask several times for additional plates. We had to wait an extremely long time for the plates to arrive and they were not very busy. There were a lot of empty booths. The lettuce was not the right lettuce for a Lettuce Wrap. The lettuce was thin, mushy and limp, not at all chrisp.
The Fish & Chips did not compare to past experiences. Oily, so oily the oil literally ran out of the breading. Batter was doughy, mushy not thoroughly cooked. Chips/fries were under cooked, cold and mushy. Tarter sauce portion was so small it would not accommodate one piece of fish much less three. We asked several times before recieving more tartert sause. Then they charged for what should have been provided as part of the meal. Coleslaw had a yellowish tint and did not look appetizing.
Service was well below previous experiences. We had to ask several times for refills, plates and napkins. Never received the malt vinegar or knifes. I'm glad they weren't busy!!
The only positive was their napkins are pretty nice.
We have always liked this place, but this last experience was a total disappointment. Hopefully, it was a fluke and not the way Management is handling things in the future. Management & the Training Staff needs to step up and recognize their shortcomings. If not with the increase in their prices, smaller portions and lack of service...
Read moreThe Real Deal is the Auburn Alehouse which delivers on starters and drinks….cheers!
Let’s kick it off with the atmosphere which is a very nice pub style restaurant with a full bar with seating, outdoor seating, big booths. The restaurant has branding items from magnets to shirts to hats which are Nicely done!
Now let’s talk service which was pretty smooth. Food and drink delivery was timely with some input when asked for a newer waitress I was impressed.
Let’s go to the Main Event: the Food!! I’ve heard a lot of first hand reviews so I picked based on this. Started off with the Fried Pickles which were amazing, good crunch, Seasoned to perfection (9/10). The Kids Cheeseburger was delicious and big (9/10). The Fried Chicken which is known signature dishes this is where this review took a turn, I’ve had chicken across the world so I have high expectations, the chicken cook was good, the breading needed more flavor and thicker coating since they drowned it in gravy and place on top of the mashed potatoes. Fried chicken (6/10), gravy (8/10) pretty good, mashed potatoes (5/10). The Red Sauce Tacos which were just ok and salty (3/10). Tri Tip Sandwiches which the meat needed work and rest of the sandwich was good (6.5/10). The Side Salad was excellent with crispy cold bowl and Italian Vinaigrette dressing (10/10). Overall drinks yes, food hit and miss. Probably won’t be back to this one unless for a...
Read moreWish I could say I'm impressed, but the truth is, I'm not. Ordered a "Small Bite" from their pricey menu - something they call "Szechuan Lettuce Wraps" for $14. I got a bowl of cubed chicken and sliced watercress drenched in hoisin sauce, on a plate with 5 leafs of butter lettuce and a huge mound of shredded slaw. It was accompanied by two sauce dishes, one of them a vinegary peanut sauce and the other I have no idea. The meal/appetizer was a mess, dripping everything everywhere. Not my favorite.
So their beer? Also unimpressive. Had their 10th anniversary IPA (triple), cutely named "ZZ Hop", and it was OK. Not bad, but not worth buying any limited stock cans-to-go either. Their imperial IPA (at only 8% abv) was underwhelming too. Perhaps their new hazy IPA saved the day, but barely.
Looking at the food-fare of other patrons makes me wish I woulda made a safer choice (like one of their burgers looks really good but I'm full now so I cant comment on it's taste).
The staff is polite but not endearing. I've been to this brewery maybe 10 times in the last 10 years (I'm from our of the area - just dropping in to see if anything has ever improved) and I'm still not impressed. They pass muster but aren't remarkable. It's a shame too, since they COULD be a huge draw, locally and with tourists just...
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