Starbucks — Restaurant in Auburn

I showed up nearly an hour after they were suppose to open. My daughter and I tried the door and it was locked. My daughter said why are they acting like they can't see us and just ignoring us? Two employees inside never acknowledged we were there. We were confused standing in the rain. We went to leave and I decided to look at the hours since we took an extra 30 minutes to drive to the location. I seen they were suppose to be open so I called the number. The man that answered said " we will open when we open! " no apology very blunt. From now on I guess I will call to make sure they are open and didn't sleep in to avoid wasting 30 minutes of driving. Or go to another location that opens at the...

POOR SERVICE & ATTITUDE. Not exactly rude, but definitely not nice at the register. Very curt, not even a hint of a smile. ORDER WRONG. The person at the register repeated my order correctly and the sticker was correct, but then the very same person made the order incorrectly. :( COFFEE STALE & WRONG. Barista started to make my drink hot instead of cold. We saw her do it, and pointed it out. She checked the label and said, oh yeah, then dumped the hot drink into a cold cup and added ice. It tasted awful. Unfortunately, I was already gone. The only good thing is that the barista had a great s.ile and...

As a district or store manager you have to see how badly this store performs. Regularly takes 15-20 minutes to get a drink out when there’s no one in line because they don’t know how to balance online orders and in person. The employees are polite but slow enough to make you think they work for the state. However far the drive is to the next Starbucks you’ll save time going there and back rather than ordering here. With such a great location a well run store could really do wonders instead they’re too busy writing on every cup pretending to be personable. This store needs new management...